Firco Support & Integration Specialist

Dicetek LLC; Ajman; On-site; AED 279,000 - 502,000; Full time

Job summary

Dicetek LLC is seeking a Production Support and Integration specialist in the UAE to provide advanced Firco Continuity/Trust/FSK support, monitor screening queues, and manage high-priority incidents with RCA and preventive actions.

The role involves integrating Firco with third-party AI adjudication tools, managing PI workflows, and supporting CM API inbound/outbound integrations. Strong API and data mapping skills are required.

Qualifications

• Hands-on Firco Continuity, Firco Trust, FSK and related tools.
• Experience with integration between Firco and third-party AI adjudication tools.
• Proficient in REST/SOAP APIs and data mapping (JSON/XML).
• Knowledge of SQL (Oracle & SQL Server) and shell scripting.

Responsibilities

• Provide advanced support for Firco Continuity, Firco Trust & FSK.
• Monitor real-time screening queues, batch screening, and alert generation.
• Handle high-priority incidents including outages, watchlist updates & API failures; perform RCA and preventive actions.
• Perform UAT and production validation testing.

Skills

Firco Continuity

Firco Trust

FSK

List Automation

Firco Prediction Integrator

Firco Case Manager

SWIFT

Tools

REST & SOAP APIs

JSON/XML transformation

Postman

SoapUI

SQL (Oracle & SQL Server)

Shell scripting / Windows Batch

Fortra Automate

Job description

Production Support

• Provide advanced support for Firco Continuity, Firco Trust & FSK
• Monitor real-time screening queues, batch screening, and alert generation
• Handle high-priority incidents including:
  • Screening outages
  • Watchlist update failures
  • API response failures
  • Decision text anomalies
  • Perform root cause analysis (RCA) and preventive action implementation
  • Ensure SLA adherence and regulatory compliance
• Perform UAT and production validation testing

Integration & API Expertise

• Implement and support integration between Firco and Third-party AI adjudication tools
• Configure and manage PI workflows
• Support CM API inbound/outbound integration
• Develop and troubleshoot:
  • REST/SOAP APIs
  • JSON/XML payload mapping
• Experience in:
  • Field-level mapping between PI and CM
  • Real-time vs batch integration models
  • Handling API throttling and timeout issues

Desired Candidate Profile

• Required Skills *
  1. Core Systems

  Strong hands-on experience in:

  • Firco Continuity (v6 preferred)
  • Firco Trust
  • FSK
  • List Automation
  • Firco Prediction Integrator
  • Firco Case Manager
  • SWIFT
• Integration & Tools
  • REST & SOAP APIs
  • JSON/XML transformation
  • Postman, SoapUI
  • SQL (Oracle & SQL Server)
  • Shell scripting / Windows Batch
  • Fortra Automate

SkillsFirco ContinuityFirco TrustAPI Integration