Firco Support & Integration Specialist

D4Insight; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

D4Insight in Abu Dhabi seeks a Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI) and Firco Case Manager (CM API) to lead critical production support and complex integrations.

You will own incident management, monitor real‑time and batch screening queues, perform RCA, implement preventive actions, develop REST/SOAP API mappings, and drive automation to ensure system stability in a high‑volume banking sanctions environment.

Qualifications

• 10+ years hands-on experience with Firco platforms (Continuity, Trust, FSK, PI, CM API).
• Strong REST/SOAP APIs and JSON/XML transformation experience.
• Experience with SQL (Oracle, SQL Server) and scripting.
• Proven incident management and automation development skills.

Responsibilities

• Provide advanced production support for Firco Continuity, Trust, and FSK.
• Monitor real-time queues, outages, and alert generation; ensure SLA and compliance.
• Perform RCA and implement preventive actions.
• Support REST/SOAP API integrations and JSON/XML payload mappings.
• Troubleshoot API throttling, timeout issues, and data mappings.

Skills

Senior Firco Support Specialist

Firco Continuity

Firco Trust

FSK

Firco Prediction Integrator

Firco Case Manager API

REST/SOAP APIs

JSON/XML

Postman

SQL

Oracle

SQL Server

Shell scripting

Azure

AWS

Incident management

Mentoring

Tools

Postman

SoapUI

Fortra Automate

Job description

Role Overview:

We are looking for highly experienced Senior Firco Support Specialist with deep expertise in Firco Continuity, Firco Trust, FSK, Firco Prediction Integrator (PI), and Firco Case Manager (CM API).

The role focuses on production support, incident management, API integrations, automation, data validation, and system stability within a high-volume banking sanctions screening environment.

Key Responsibilities:

Production Support

• Provide advanced production support for Firco Continuity, Firco Trust, and FSK.
• Monitor real-time screening queues, batch screening, and alert generation.
• Handle high-priority incidents including screening outages, watchlist update failures, API response failures, and decision-text anomalies.
• Perform Root Cause Analysis (RCA) and implement preventive actions.
• Ensure SLA adherence and regulatory compliance.

Integration & Testing

• Perform UAT and production validation testing.
• Support integration between Firco and third-party AI adjudication tools.
• Configure and manage Firco Prediction Integrator workflows.
• Support inbound and outbound Case Manager API integrations.
• Develop and troubleshoot REST/SOAP APIs and JSON/XML payload mappings.

Integration Troubleshooting

• Manage field-level mapping between PI and CM.
• Support real-time and batch integration models.
• Troubleshoot API throttling and timeout issues.
• Support system stability and continuous improvement initiatives.

Required Skills & Experience:

• 10+ years of hands-on experience with:
  • Firco Continuity – v6 preferred
  • Firco Trust
  • FSK
  • List Automation
  • Firco Prediction Integrator
  • Firco Case Manager
  • SWIFT
• Strong experience with REST/SOAP APIs and JSON/XML transformation.
• Hands-on experience with Postman and SoapUI.
• Strong SQL skills with Oracle and SQL Server.
• Experience with shell scripting / Windows batch scripting.
• Experience with Fortra Automate.
• Exposure to AI adjudication platforms, name screening vs. transaction screening, and Azure/AWS is advantageous.
• Strong incident management, attention to detail, process improvement, and mentoring capabilities.

We craft, deploy, and manage bespoke services in CRM, data and AI, cybersecurity and consulting.