Fircosoft Support & Integration Specialist

Veltech Consultancy Services; United Arab Emirates; On-site; AED 54,000 - 77,000; Full time

Job summary

Veltech Consultancy Services is seeking a Fircosoft Support & Integration Specialist with strong experience in transaction screening, name screening, and API integrations within banking environments. You will maintain and troubleshoot Firco Continuity, Firco Trust, FSK, PI, and Case Manager, ensuring high availability and regulatory compliance.

The role covers production support, system integrations, and database queries, collaborating with infra and vendor teams to resolve issues in 24/7

Qualifications

• Experience in L2/L3 production support for screening platforms.
• Hands-on with Fircosoft modules and integrations.
• Strong SQL skills with Oracle/MS SQL Server.
• Experience with watchlist updates and incident resolution.

Responsibilities

• Provide L2/L3 production support for Firco Continuity, Firco Trust, FSK, and Firco Case Manager.
• Monitor transaction screening, name screening, batch processing, alerts, and screening queues.
• Troubleshoot application outages, performance degradation, API failures, and processing delays.
• Investigate watchlist update failures, screening errors, and unexpected false‑positive increases.
• Perform Root Cause Analysis (RCA) and implement corrective measures.
• Support application patches, upgrades, system testing, UAT, and deployments.

Skills

Production support

Fircosoft Suite

API integrations

SQL databases

AML & screening

Education

Bachelor's degree

Tools

REST/SOAP APIs

JSON

XML

Postman

SoapUI

SWIFT MT/MX

Job description

Hiring: Fircosoft Support & Integration Specialist Transaction & Name Screening

Company: Veltech Consultancy Services
Job Location: India
Industry: Banking / Financial Services / FinTech
Employment Type: Full-Time
Job Function: Application Support, Production Support & Integration

Job Description

We are looking for an experienced Fircosoft Support & Integration Specialist with strong technical expertise in transaction screening, name screening, production support, and API integrations within banking and financial services environments.

The ideal candidate should have hands‑on experience supporting LexisNexis Fircosoft solutions, including Firco Continuity, Firco Trust, Fircosoft Security Kernel (FSK), Firco Prediction Integrator (PI), and Firco Case Manager.

The role involves maintaining application stability, troubleshooting production incidents, managing integrations, supporting watchlist updates, and ensuring compliance screening platforms operate efficiently in high‑volume banking environments.

Key Responsibilities

1. Production Support & Incident Management

• Provide L2/L3 production support for Firco Continuity, Firco Trust, FSK, and Firco Case Manager.
• Monitor transaction screening, name screening, batch processing, alerts, and screening queues.
• Troubleshoot application outages, performance degradation, API failures, and processing delays.
• Investigate watchlist update failures, screening errors, and unexpected false‑positive increases.
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
• Support application patches, upgrades, system testing, UAT, and production deployments.
• Ensure compliance with incident SLAs, operational procedures, and service availability requirements.

2. Fircosoft Integration & API Support

• Configure, maintain, and troubleshoot Firco Prediction Integrator (PI) workflows.
• Support integrations with Firco Case Manager through CM APIs.
• Develop, test, and troubleshoot REST/SOAP services and JSON/XML payloads.
• Manage field‑level mappings between Fircosoft screening engines and banking/payment systems.
• Support SWIFT MT/MX message processing and payment screening integrations.
• Investigate integration failures, API timeouts, data inconsistencies, and message‑processing issues.
• Support third‑party compliance platforms and automated adjudication integrations.

3. System Administration & Database Support

• Maintain screening configurations, watchlist ingestion processes, and list automation scripts.
• Monitor system health, application logs, scheduled jobs, and database performance.
• Develop SQL queries for data validation, issue investigation, and reconciliation.
• Work with Oracle and Microsoft SQL Server databases.
• Maintain automation scripts using Shell scripting, Windows Batch, or Fortra Automate.
• Coordinate with infrastructure, database, security, and vendor teams to resolve production issues.

4. Application Maintenance & Compliance Operations

• Support sanctions screening and AML compliance operations.
• Maintain transaction and customer name‑screening configurations.
• Assist in tuning screening rules and investigating false‑positive trends in coordination with compliance teams.
• Support regulatory‑driven changes, screening configuration updates, and audit requirements.
• Maintain technical documentation, incident reports, runbooks, and operational procedures.

Required Technical Skills

• Hands‑on experience with Firco Continuity, Firco Trust, or Fircosoft Security Kernel (FSK).
• Knowledge of Firco Prediction Integrator (PI) and Firco Case Manager.
• Strong experience in L2/L3 application production support.
• Experience with REST/SOAP APIs, JSON, XML, Postman, and SoapUI.
• Working knowledge of SWIFT MT/MX messages and banking payment integrations.
• Strong SQL skills with Oracle or Microsoft SQL Server.
• Experience troubleshooting production incidents, application logs, batch failures, and performance issues.
• Understanding of transaction screening, name screening, sanctions compliance, and AML processes.
• Experience in scripting, automation, and scheduled job management.

Preferred Skills

• Firco Continuity v6 or later.
• Experience integrating AI‑based false‑positive reduction or automated adjudication solutions.
• Knowledge of AWS or Azure infrastructure.
• Experience with banking compliance applications and payment processing systems.
• Experience supporting business‑critical applications in 24/7 production environments.
• Familiarity with ITIL processes, incident management, change management, and RCA.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Relevant hands‑on experience supporting Fircosoft solutions in banking, FinTech, or financial services.
• Strong analytical, troubleshooting, communication, and stakeholder coordination skills.

About Veltech Consultancy Services

Veltech Consultancy Services specializes in enterprise technology consulting, digital transformation, application implementation, integration, and managed IT services, supporting clients across banking, financial services, and other enterprise sectors.