Arabic-Speaking Fintech Support Agent (Onboarding)

Wahed Invest LLC; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Wahed Invest LLC is seeking a Client Support Agent in the UAE to ensure clients receive timely, compliant assistance via live chat, email, and calls. You will work to onboard clients efficiently while maintaining high service standards and adherence to regulatory requirements.

The role requires strong English and Arabic communication, 2–4 years in customer services, and flexibility for evenings and weekends. Zendesk experience is a plus.

Qualifications

• Excellent English speaking and writing skills and ability to read/speak Arabic.
• 2–4 years of work experience preferably in customer services.
• Available to work evenings and weekends per schedule/shift rotation.
• Experience with CRM systems like Zendesk is a plus.

Responsibilities

• First point of contact for clients on live chats, calls and support emails.
• Ensures all communication complies with financial regulations; top priority.
• Owns the client experience and overall support process.
• Trained to provide necessary support without breaching regulatory restrictions.
• Manages client complaints and responds to inquiries with cross-team coordination.
• Ensures open tickets are closed within approved SLAs.
• Proactively find ways to improve efficiency and processes.
• Provide regular updates and performance reports to management.
• Multitask effectively and meet tight deadlines.

Skills

English fluency

Arabic fluency

Customer service

Multitasking

Tools

Zendesk

Job description

Wahed Invest LLC is seeking a Client Support Agent in the UAE to ensure clients receive timely, compliant assistance via live chat, email, and calls. You will work to onboard clients efficiently while maintaining high service standards and adherence to regulatory requirements.

The role requires strong English and Arabic communication, 2–4 years in customer services, and flexibility for evenings and weekends. Zendesk experience is a plus.