Senior Client Operations & Onboarding Specialist

Allfunds (Middle East) Limited; United Arab Emirates; On-site; AED 120,000 - 240,000; Full time

Job summary

Allfunds is seeking an experienced client operations professional to join our Middle East team in the United Arab Emirates. You will be the dedicated operational contact for institutional clients after onboarding, manage asset migrations, and drive ongoing client satisfaction.

Responsibilities include leading operational reviews, coordinating with Sales, Compliance, IT and Treasury, and delivering KPI dashboards and performance reports. Dubai offices support a dynamic global platform.

Responsibilities

• Relationship Management & Post-Onboarding Support: Main Point of Contact: Serve as the dedicated operational contact for institutional clients following their onboarding. Client Retention: Build and maintain strong relationships to ensure client satisfaction and long-term revenue stability. Reviews & Meetings: Lead regular operational reviews, SLA assessments, and client workshops to strengthen collaboration.
• Client Onboarding & Asset Migration Implementation Support: Partner with Sales and Compliance during scoping, setup, and configuration for new clients. Asset Migration: Manage the transfer of complex portfolios and fund shares into the Allfunds ecosystem. Due Diligence: Guide clients through platform training, operational due diligence, and KYC/AML documentation processes.
• Operational Support & Problem Resolution Issue Escalation: Oversee and resolve daily operational challenges, including trading anomalies, settlement breaks, and data discrepancies. Stakeholder Coordination: Collaborate with IT, Transfer Agencies, Fund Operations, Compliance, and Treasury to address complex queries.
• Process Improvement & Reporting Performance Reporting: Deliver transparent operational reports and KPI dashboards to clients and internal stakeholders. System Testing: Participate in user acceptance testing (UAT) to enhance client interfaces and platform tools.

Job description

Allfunds is seeking an experienced client operations professional to join our Middle East team in the United Arab Emirates. You will be the dedicated operational contact for institutional clients after onboarding, manage asset migrations, and drive ongoing client satisfaction.

Responsibilities include leading operational reviews, coordinating with Sales, Compliance, IT and Treasury, and delivering KPI dashboards and performance reports. Dubai offices support a dynamic global platform.