End-User Tech Support Engineer — Remote & Onsite

Intertec Systems; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

Intertec Systems is seeking a Technical Support Engineer - End User Support in Dubai. This role involves providing on-site and remote technical support to users, troubleshooting hardware and software issues, and assisting with system configuration and network setup.

The ideal candidate should have at least 4 years of experience, hands-on knowledge of Windows and MAC OS, and a customer-oriented attitude. The position offers the opportunity to work in a dynamic environment, requiring strong problem-solving skills and effective communication.

Qualifications

• 4+ years of experience in technical support or end-user support roles.
• Hands-on experience with desktop maintenance and troubleshooting.
• Knowledge of network security practices and anti-virus programs.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Provide technical support to end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware and software issues efficiently.

Skills

Windows and MAC OS

End-user support

Communication skills

Problem-solving skills

Knowledge of ITSM tools

Education

Graduation

Tools

ServiceDesk Plus

Job description

Intertec Systems is seeking a Technical Support Engineer - End User Support in Dubai. This role involves providing on-site and remote technical support to users, troubleshooting hardware and software issues, and assisting with system configuration and network setup.

The ideal candidate should have at least 4 years of experience, hands-on knowledge of Windows and MAC OS, and a customer-oriented attitude. The position offers the opportunity to work in a dynamic environment, requiring strong problem-solving skills and effective communication.