Desktop IT Support Engineer - First-Line Troubleshooter

Heidi Chef Solutions LLC; Dubai; On-site; AED 100,000 - 140,000; Full time

Job summary

A technology support firm in Dubai seeks a Technical Support Engineer to provide first line support to customers. Responsibilities include troubleshooting desktop and cabling issues, diagnosing technical problems, and ensuring customer satisfaction. Ideal candidates should possess excellent problem-solving and communication skills, along with hands-on experience with Windows and Mac operating systems. A degree in Electronic and Computer Engineering or Computer Science is required, and certifications in relevant technologies are a plus.

Qualifications

• Proven work experience as a Technical Support Engineer or similar role.
• Hands on experience with Windows 7 thru 10 and Windows Server.
• Knowledge of network security practices.

Responsibilities

• Provide first line support to customers, resolving issues or escalating.
• Research and identify solutions to software and hardware issues.
• Diagnose and troubleshoot technical issues.

Skills

Problem-solving

Communication

Technical troubleshooting

Self-learning

Time management

Education

Degree in Electronic and Computer Engineering or Computer Science

Tools

Windows 7 through 10

Windows Server

Mac operating systems

Microsoft Office Suite

Network security practices

Job description

A technology support firm in Dubai seeks a Technical Support Engineer to provide first line support to customers. Responsibilities include troubleshooting desktop and cabling issues, diagnosing technical problems, and ensuring customer satisfaction. Ideal candidates should possess excellent problem-solving and communication skills, along with hands-on experience with Windows and Mac operating systems. A degree in Electronic and Computer Engineering or Computer Science is required, and certifications in relevant technologies are a plus.