End-User Support Engineer — Windows & Mac Expert

Intertec Systems; Dubai; On-site; AED 89,280 - 133,920; Full time

Job summary

Intertec Systems is seeking a Technical Support Engineer - End User Support in Dubai. The role requires providing hardware and software support to end-users, configuring systems, and troubleshooting network issues. Candidates should have at least 4 years of experience, a graduation degree, and certifications like CCNA, MCSA, CompTIA A+. Proficiency in both Windows and MAC OS is mandatory, along with strong communication skills and customer-oriented attitude.

Qualifications

• 4+ years of experience in technical support.
• Experience supporting end-users and top management users.
• Knowledge of network security practices and anti-virus programs.

Responsibilities

• Install and configure desktop computers and peripherals.
• Provide technical support to end-users via various channels.
• Diagnose and resolve hardware and software issues.
• Set up and troubleshoot network connections.

Skills

Hands-on experience in Windows and MAC OS

Good communication skills

Knowledge of ITSM tools like ServiceDesk Plus

Customer-oriented attitude

Education

Graduation

Tools

CCNA

MCSA

CompTIA A+

Job description

Intertec Systems is seeking a Technical Support Engineer - End User Support in Dubai. The role requires providing hardware and software support to end-users, configuring systems, and troubleshooting network issues. Candidates should have at least 4 years of experience, a graduation degree, and certifications like CCNA, MCSA, CompTIA A+. Proficiency in both Windows and MAC OS is mandatory, along with strong communication skills and customer-oriented attitude.