Field IT Support Specialist

Emirates Flight Catering; Dubai; On-site; AED 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Two duty meals provided at EKFC

Health coverage

Paid time off

Performance-based annual bonus

Learning and development support

Team events

Job summary

Emirates Flight Catering (EKFC) in Dubai seeks an experienced IT Support professional to install and configure desktops, MS Office, and business software, ensuring end-user systems are ready for operations.

You will maintain networks, servers, PABX, and assist with Cisco switches/routers; troubleshoot connectivity and guide staff on proper system use. A 5+ year background in Microsoft/Cisco environments and a Bachelor's degree are preferred.

Qualifications

• Bachelor’s degree in engineering/technology or Computer Science.
• Certification from Microsoft or Cisco (must have).
• Exposure to PLCs (preferred).

Responsibilities

• Install and configure desktop OS, MS Office and related software for business use.
• Install, configure and maintain computers, networks, file/print servers and peripherals.
• Configure user accounts, email, internet access and network devices for staff.
• Troubleshoot network connectivity, cabling and performance issues to minimize downtime.
• Troubleshoot Time Keeping System hardware/software/connectivity faults for accurate time records.
• Guide staff on proper use of installed systems to improve productivity.
• Identify and resolve hardware problems, enhance hardware service delivery.
• Diagnose hardware faults and coordinate timely repair of equipment.
• Troubleshoot and support PABX maintenance for reliable telephony services.
• Troubleshoot and support Cisco switches/routers/firewalls and related devices; assist with upgrades.

Skills

Excellent communication

Interpersonal skills

Cross-level collaboration

Education

Bachelor’s degree in engineering/technology or Computer Science

Microsoft or Cisco certification

PLCs exposure (preferred)

Job description

Emirates Flight Catering (EKFC) in Dubai seeks an experienced IT Support professional to install and configure desktops, MS Office, and business software, ensuring end-user systems are ready for operations.

You will maintain networks, servers, PABX, and assist with Cisco switches/routers; troubleshoot connectivity and guide staff on proper system use. A 5+ year background in Microsoft/Cisco environments and a Bachelor's degree are preferred.