End-User IT Support Engineer

Confidential Company; Dubai; On-site; AED 78,000 - 123,000; Full time

Job summary

Confidential Company in Dubai is seeking a capable Desktop Support Technician to deliver first-line technical support across hardware and software, ensuring timely resolution and minimal downtime.

You will install, configure, and upgrade desktop systems and peripherals, diagnose network issues using tools like ping and traceroute, and manage a ticketing system to prioritise and escalate as needed.

Qualifications

• Bachelor's degree in Computer Science, IT, or related field preferred for foundational knowledge.
• Minimum of 2 years of experience in a desktop support role with proven troubleshooting and user support.

Responsibilities

• Provide first line technical support across hardware and software issues to minimize downtime.
• Perform installations, configurations and upgrades of desktop systems and peripherals to meet user requirements.
• Diagnose and troubleshoot network connectivity problems using tools like ping and traceroute.
• Manage ticketing systems, prioritise and escalate issues to ensure swift service delivery.

Education

Bachelor's degree in Computer Science / Information Technology or related field

Desktop support experience

Job description

Confidential Company in Dubai is seeking a capable Desktop Support Technician to deliver first-line technical support across hardware and software, ensuring timely resolution and minimal downtime.

You will install, configure, and upgrade desktop systems and peripherals, diagnose network issues using tools like ping and traceroute, and manage a ticketing system to prioritise and escalate as needed.