Remote Help Desk Analyst: End-User Support Specialist

applydubaijob.com; Dubai; Remote; AED 101.000 - 142.000; Vollzeit

Zusammenfassung

World Travel Holdings is seeking a detail-oriented Help Desk Analyst to join its End User Support Team in a remote position. You’ll be responsible for resolving technical issues reported through the ticketing system and ensuring smooth technology operations across the organization.

You’ll provide technical support to end users, troubleshoot hardware and software issues, maintain accurate documentation, and deliver excellent customer service.

Qualifikationen

• Minimum high school diploma or equivalent.
• Experience in a technical support or help desk role with ticketing systems.
• Knowledge of Microsoft Windows 11 desktops and Microsoft 365.
• Experience with Active Directory/Entra ID/Azure AD.
• Understanding of TCP/IP, DHCP, DNS and networking protocols.

Aufgaben

• Resolve technical issues reported through the company ticketing system.
• Troubleshoot desktop, laptop, software, hardware, and network problems.
• Provide timely support and maintain high first-contact resolution rates.
• Document incidents, troubleshooting steps, and resolutions clearly.
• Manage multiple support tickets with proper follow-up and completion.
• Assist users with Microsoft Windows systems and Microsoft 365 applications.
• Identify potential security concerns and escalate appropriately.
• Collaborate with the Help Desk team to improve workflows.

Kenntnisse

Ticketing system experience

End-user support experience

Windows 11 & Microsoft 365

Active Directory/Entra ID/Azure AD

TCP/IP/DHCP/DNS knowledge

Ausbildung

High School Diploma or equivalent

Tools

Microsoft Windows Server administration

Exchange Server/Exchange Online

A+ or Network+ certification

Jobbeschreibung

World Travel Holdings is seeking a detail-oriented Help Desk Analyst to join its End User Support Team in a remote position. You’ll be responsible for resolving technical issues reported through the ticketing system and ensuring smooth technology operations across the organization.

You’ll provide technical support to end users, troubleshoot hardware and software issues, maintain accurate documentation, and deliver excellent customer service.