Field Engineer - Small Sites

Client of Exceed IT Services; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Exceed IT Services client in Abu Dhabi is seeking an on-site IT Support Engineer to cover one or two school sites, providing first and second line support for end-user devices, classroom technology, and peripherals. You will perform routine server room checks, basic Windows Server administration, and Active Directory tasks, with a focus on rapid incident resolution and accurate ITSM ticketing.

You will support Microsoft 365 apps and Teams, assist with lab readiness and exams, and maintain asset

Qualifications

• Windows 10/11 deployment, imaging and troubleshooting.
• Windows Server 2016/2019/2022 basic administration, health checks and patch validation.
• Active Directory account administration under delegated rights; basic GPO troubleshooting.
• Microsoft 365 end-user support: Outlook/Teams/OneDrive/SharePoint.
• Backup operations: job monitoring and restore requests.
• Networking basics: TCP/IP, DNS, DHCP, VLAN, Wi‑Fi.
• Hardware break‑fix for Dell/HP/Lenovo; printers and scanners.
• Classroom and lab tech: interactive panels, projectors, audio; ITSM tooling proficiency.

Responsibilities

• Deliver first and second line IT support for end-user devices, classroom tech and peripherals at assigned sites.
• Perform routine server room checks: environmental, UPS status, backup verification, hardware health.
• Carry out basic Windows Server administration under central direction: service restarts, patch validation, print and file services.
• Handle joiners, movers and leavers provisioning with Active Directory tasks.
• Support exams and computer lab readiness with pre-exam device checks and standby coverage.
• Maintain asset registers, consumables stock and site documentation.
• Provide floor-walking support for staff on Microsoft 365 and Teams.
• Provide first-line network support: patch panels, switch ports, Wi‑Fi troubleshooting.
• Log, update and close tickets in ITSM; escalate to L2/L3 with diagnostics.

Skills

Windows 10/11 deployment

Windows Server administration

Active Directory

Microsoft 365 support

Networking basics (TCP/IP/DNS/DHCP)

VLAN & structured cabling

Wi-Fi troubleshooting

Hardware break-fix (Dell/HP/Lenovo)

ITSM tooling proficiency

Job description

Deliver on-site IT support across one or two Small school sites providing near-resident coverage under a shared allocation model Covers 137 sites with 80 engineers at a ratio of approximately 1 1 7

KEY RESPONSIBILITIES

• Deliver first and second line support for all end-user devices classroom technology and peripherals at the assigned sites Perform routine server room checks - environmental UPS status backup job verification physical equipment health Carry out basic Windows Server administration under central direction - service restarts patch validation print and file service checks event log review Handle joiners movers and leavers device provisioning together with associated Active Directory account tasks Support examination sessions and computer lab readiness including pre-examination device checks and standby cover during sessions Maintain the local asset register consumables stock and site documentation Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams Provide first-line network support - patch panel work switch port checks access point replacement Wi-Fi troubleshooting Log update and close all tickets accurately in the ITSM tool and elevate to L2 L3 with complete diagnostics.

REQUIRED TECHNICAL SKILLS

• Windows 10 11 deployment imaging and troubleshooting Windows Server 2016 2019 2022 - basic administration health checks patch validation physical rack work Active Directory - account administration under delegated rights basic GPO troubleshooting Microsoft 365 - Outlook Teams OneDrive and SharePoint end-user support Backup operations - job monitoring media handling restore requests Networking - TCP IP DNS DHCP VLAN awareness structured cabling Wi-Fi troubleshooting Hardware break-fix on Dell HP and Lenovo estates including printers and scanners Classroom and lab technology - interactive panels projectors visualisers classroom audio ITSM tooling proficiency

KEY RESPONSIBILITIES

• Deliver first and second line support for all end-user devices, classroom technology and peripherals at the assigned sites. Perform routine server room checks - environmental, UPS status, backup job verification, physical equipment health. Carry out basic Windows Server administration under central direction - service restarts, patch validation, print and file service checks, event log review. Handle joiners, movers and leavers device provisioning together with associated Active Directory account tasks. Support examination sessions and computer lab readiness, including pre-examination device checks and standby cover during sessions. Maintain the local asset register, consumables stock and site documentation. Provide informal floor-walking support to teaching and administrative staff on Microsoft 365 and Teams. Provide first-line network support - patch panel work, switch port checks, access point replacement, Wi-Fi troubleshooting. Log, update and close all tickets accurately in the ITSM tool and ESCALATE TO l2 / l3 with detailed diagnostics.

REQUIRED TECHNICAL SKILLS

• Windows 10/11 deployment, imaging and troubleshooting. Windows Server 2016/2019/2022 - basic administration, health checks, patch validation, physical rack work. Active Directory - account administration under delegated rights, basic GPO troubleshooting. Microsoft 365 - Outlook, Teams, OneDrive and SharePoint end-user support. Backup operations - job monitoring, media handling, restore requests. Networking - TCP/IP, DNS, DHCP, VLAN awareness, structured cabling, Wi-Fi troubleshooting. Hardware break-fix on Dell, HP and Lenovo estates including printers and scanners. Classroom and lab technology - interactive panels, projectors, visualisers, classroom audio. ITSM tooling proficiency.