Field IT Specialist

Ohana Development; Abu Dhabi; On-site; AED 167,000 - 257,000; Full time

Job summary

Ohana Development is seeking an IT Specialist to provide on‑site technical support at the Al Jurf Site Office in Abu Dhabi. You will ensure reliable operation of end‑user devices, Microsoft 365 services, network connectivity, meeting-room technology, printers, IT assets and CCTV systems.

You will handle incidents and service requests at your level, document issues, maintain accurate records and escalate complex matters to the Head of IT or specialists as needed.

Qualifications

• Diploma or bachelor’s degree in IT or related field.
• 3–5 years IT service/support experience.
• Site-office, multi-location support preferred.

Responsibilities

• Provide on-site user support and handle incidents within SLA.
• Deploy and manage Microsoft 365, Intune and endpoint devices.
• Maintain network, CCTV, printers and AV systems at site.
• Log and track incidents, escalate high‑risk issues when needed.
• Maintain asset records and support governance/compliance.

Skills

Structured troubleshooting

Clear communication

Ticket documentation

Prioritisation

Dependability

Education

Diploma or Bachelor's in IT/CS/IS

Tools

Windows OS

Microsoft 365

Intune

Windows Autopilot

Active Directory / Entra ID

TCP/IP networking

VPN/Wi‑Fi

VLANs / Firewalls

Microsoft Defender

CCTV & AV equipment

Job description

The Field IT Specialist provides on-site technical support at the Al Jurf Site Office and serves as the primary point of contact for local IT requirements. The position ensures the reliable operation of end-user devices, Microsoft 365 services, network connectivity, meeting-room technology, printers, IT assets and CCTV systems. The role handles incidents and service requests within its assigned support level, maintains accurate technical and asset records, and acts as the on-site technical resource for infrastructure, cybersecurity and enterprise-application matters. Complex or high‑risk issues must be properly documented and escalated to the Head of IT or the appropriate specialist or service provider.

Key Responsibilities

User Support

• Provide on‑site, walk‑up and ticket‑based user support.
• Resolve hardware, Windows, Microsoft 365, connectivity and printing issues.
• Provide first‑line support for approved ERP, CRM and business applications.
• Log, prioritise and update all incidents and service requests.
• Meet SLAs, keep users informed and escalated complex issues.
• Guide users on approved systems and cybersecurity practices.

Microsoft Modern Workplace and Endpoints

• Prepare, image and deploy computers, mobile devices and peripherals.
• Join devices to Active Directory and Microsoft Entra ID.
• Enrol and manage endpoints through Intune and Windows Autopilot.
• Deploy approved applications, drivers, patches and security updates.
• Support Outlook, Teams, OneDrive and SharePoint.
• Handle joiner, mover and leaver device activities.

Network and Infrastructure Support

• Provide first‑line support for LAN, WAN, Wi‑Fi, VPN and internet issues.
• Assist with switches, routers, firewalls, VLANs, access points and fibre links.
• Perform cable tracing, port testing, equipment checks and approved restarts.
• Support network printers, scanners and multifunction devices.
• Maintain site equipment and network documentation.
• Escalate outages, performance issues and security concerns promptly.

Cybersecurity and Endpoint Protection

• Apply approved security baselines and device‑compliance requirements.
• Respond to assigned Microsoft Defender alerts and endpoint incidents.
• Maintain operating‑system, application and security patch compliance.
• Report malware, phishing, unauthorised software and access violations.
• Support vulnerability remediation and incident investigations.

IT Asset and Inventory Management

• Maintain accurate site hardware, software and accessory records.
• Track equipment assignment, transfer, repair, return and disposal.
• Perform physical asset checks and reconcile the asset register.
• Maintain approved spares, peripherals and consumables.
• Monitor toner levels and raise required purchase requests.
• Coordinate warranties, repairs and vendors with the Head of IT.

Meeting Rooms, AV and CCTV

• Support Teams Rooms, displays, cameras, microphones and presentation equipment.
• Complete routine checks before important meetings and events.
• Support CCTV cameras, recording equipment and network connections.
• Escalate CCTV faults, storage issues and coverage concerns.

Governance and Documentation

• Maintain support records, configurations, checklists and site documentation.
• Follow IT policies, procedures, change controls and escalation paths.
• Provide ticketing, assets and operational reports when requested.
• Support audits, risk assessments and compliance reviews.
• Protect confidential company and employee information.
• Participate in IT projects assigned by the Head of IT.

Required Qualifications and Experience

• Diploma or bachelor's degree in IT, Computer Science, Information Systems or a related field.
• 3 -5 years of IT experience.
• Site‑office, construction, property‑development or multi‑location support experience is preferred.

Technical Skills

• Windows, computer‑device, mobile‑device and peripheral troubleshooting.
• Microsoft 365, Teams, Outlook, SharePoint and OneDrive support.
• Intune, Windows Autopilot, Active Directory and Microsoft Entra ID.
• TCP/IP, Wi‑Fi, VPN, VLAN, switching, routing and firewall fundamentals.
• Microsoft Defender, endpoint security, patching and device compliance.
• Printers, meeting‑room technology, CCTV, ticketing and asset systems.

Certifications

• CompTIA A+ is preferred.
• Microsoft Endpoint Administrator Associate (MD‑102) or Microsoft 365 Fundamentals (MS‑900) is added value.
• ITIL 4 Foundation is preferred.
• SC‑200 or AZ‑500 is advantageous.

Core Competencies

• Structured troubleshooting and problem solving.
• Clear communication with non‑technical users.
• Accurate ticket and asset documentation.
• Effective prioritisation in a fast‑paced site environment.
• Dependability, discretion and accountability.