DeskStop Engineer

K20s Kinetic Technologies; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

K20s Kinetic Technologies is seeking an IT Support Specialist to deliver first- and second-line support for classroom devices, servers, and networks across multiple school sites in the UAE. The role includes roving on-site presence and ensuring consistent IT operations throughout the education estate.

The candidate will manage Active Directory, Microsoft 365, and basic server tasks under delegated authority, with emphasis on documentation and SLA adherence.

Qualifications

• Diploma or degree in IT/CS or related field.
•  

Responsibilities

• Deliver first- and second-line IT support for end-user devices and peripherals at assigned sites.
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Skills

Windows Server administration

Active Directory management

Microsoft 365 support

Networking and LAN/Wi-Fi

ITSM tooling / ticketing

Hardware break-fix

Image deployment / SCCM or Intune

Desktop and laptop provisioning

Troubleshooting classroom tech

Education

Diploma or Bachelor’s degree in IT / CS

CompTIA A+ or Microsoft fundamentals

ITIL Foundation

MCSA/MD-102 or equivalent

Tools

SCCM

Intune

Job description

Role Purpose

Shared Provide on-site and remote IT support across an assigned school site or cluster of sites keeping end-user devices classroom technology local server network infrastructure and site documentation in good working order while maintaining accurate well-diagnosed tickets in the ITSM tool and escalating appropriately to central L2 L3 teams

X-Small Roving covers up to 4 sites on a published visit schedule with the highest travel component of the three tiers

Small near-resident on 1 2 sites providing close to full-time on-site presence

Medium covers a cluster with greater device density and infrastructure complexity requiring more independent server network ownership

Key Responsibilities

Shared Across All Tiers

• 1 Deliver first- and second-line IT support for end-user devices classroom technology printers and peripherals at assigned site s
• 2 Perform routine server room checks environmental conditions UPS status backup job verification physical health of racked equipment
• 3 Carry out basic-to-day-to-day Windows Server administration under central delegated direction service restarts patch validation event log review print file service checks
• 4 Perform Active Directory tasks under delegated rights account unlocks password resets group membership computer object management troubleshoot basic Group Policy issues
• 5 Install image configure and decommission end-user devices classroom technology and peripherals manage joiner mover leaver device provisioning
• 6 Provide first-line network support patch panel work switch port identification configuration access point replacement Wi-Fi and LAN troubleshooting
• 7 Support Microsoft 365 end users Outlook Teams OneDrive SharePoint
• 8 Support examination sessions and computer lab readiness pre-exam checks and standby cover during sessions
• 9 Maintain accurate asset records CMDB entries and site documentation for every assigned location
• 10 Maintain local mobile spares stock and reconcile with the regional Stores function on a defined cycle
• 11 Log update and close all work accurately in the ITSM tool with correct categorisation and full diagnostic detail escalated to L2 L3 or the Zone Lead as needed

Tier-specific additions

• X-Small Roving operate a published cluster visit calendar triage queue non-urgent work for the next scheduled visit escalated to the Zone Lead when a site s demand consistently exceeds the agreed visit schedule
• Small provide informal floor-walking support to teaching admin staff act as the near-permanent on-site point of contact
• Medium manage the incident request queue by SLA and academic impact own the computer lab estate imaging cycles software deployment validation licence compliance coordinate on-site vendor OEM visits deliver structured handover to Service Desk Problem Management on recurring cluster issues manage local spares position independently

Required Technical Skills

Shared

• Windows 10 11 deployment imaging and troubleshooting Windows Server 2016 2019 2022 basic-to-day-to-day administration health checks patch validation event log analysis physical rack cable work
• Active Directory user computer objects password resets unlocks group membership delegated OU rights basic GPO troubleshooting
• Microsoft 365 Outlook Teams OneDrive and SharePoint end-user support
• Backup operations job monitoring media handling restore requests
• Networking TCP IP DNS DHCP VLAN awareness structured cabling Wi-Fi troubleshooting
• Hardware break-fix on Dell HP and Lenovo desktops laptops thin clients printers and scanners
• Classroom lab technology interactive panels projectors document cameras visualisers classroom audio ITSM tooling accurate logging categorisation updates and closure
• Medium-tier addition software deployment imaging tooling SCCM Intune or equivalent more advanced Windows 10 11 and Windows Server administration switch port configuration

Qualifications amp Certifications

Shared

• Diploma or Bachelor s degree in IT Computer Science or a related discipline
• CompTIA A or Microsoft fundamentals certification preferred
• ITIL Foundation an advantage
• Medium tier Microsoft certification MCSA MD-102 or equivalent preferred ITIL Foundation preferred stronger expectation than other tiers

Education Sector Experience Preferred All Tiers Prior experience supporting schools universities or an education-sector IT estate is a strong plus Familiarity with academic-calendar-driven service demand examination periods classroom technology and safeguarding obligations will be considered favourably

Other Requirements

Shared

• Added Advantage Bilingual English and Arabic
• Valid UAE driving licence own vehicle preferred for the roving model
• Willing to work school-term shift patterns and support examination periods
• Clean police clearance for deployment on school premises
• Understanding of child-safeguarding obligations when working in an educational environment

Tier-specific additions

• X-Small Roving strong self-management and route-planning discipline works with minimal on-site supervision comfortable working alone across multiple locations daily
• Medium able to manage competing demands across multiple sites without daily supervision comfortable owning a local server estate day-to-day

X-Small (Roving): strong self-management and route-planning discipline; works with minimal on-site supervision; comfortable working alone across multiple locations daily. Medium: able to manage competing demands across multiple sites without daily supervision; comfortable owning a local server estate day-to-day.