Field Engineer - Large Sites (Resident)

Client of Exceed IT Services; Abu Dhabi; On-site; AED 90,000 - 150,000; Full time

Job summary

Client of Exceed IT Services in Abu Dhabi is seeking an on-site IT administrator to own and deliver the technology services for a large estate spanning 86 sites with 86 engineers at a 1:1 ratio. You will manage Windows desktops/servers, Active Directory, and Microsoft 365 while coordinating with site leadership and central teams.

The role covers device lifecycle, AV/classroom tech, imaging, backups, network support, and site reporting.

Qualifications

• Advanced Windows 10/11 estate management.
• Experience administering Windows Server 2016/2019/2022.
• Strong AD, GPO, DNS, DHCP troubleshooting.
• Microsoft 365 support across Exchange Online, Teams, SharePoint.
• Solid networking basics and Wi‑Fi optimization.
• Deployment tooling with imaging and packaging.
• Backup/restore platforms and ITSM reporting.

Responsibilities

• Own end-to-end IT service delivery for the assigned site and act as the primary interface to the school principal or office head.
• Administer the local server room with backups, UPS, patching, capacity monitoring and environmental checks.
• Manage the full device estate lifecycle on site including refresh projects and bulk deployments.
• Ensure AV and classroom technology availability across teaching spaces.
• Provide first-line network support and coordinate with central network teams on escalations.
• Oversee site-level computer labs, imaging cycles and examination configuration.
• Produce site-level service reports for the Zone Lead on volumes, SLA attainment and risks.
• Coordinate during major incidents and examination periods on site.
• Maintain CMDB currency, assets, spares, and consumables.
• Manage on-site vendor and OEM attendance, access and sign-off.

Skills

Windows 10/11

Windows Server administration

Active Directory

Group Policy

DNS

DHCP

Microsoft 365

Networking

SCCM/Intune

Imaging

ITSM tooling

Backup and restore

AV and classroom tech

Tools

SCCM

Intune

Job description

Act as the resident single point of IT accountability for one Large school or office owning the full local technology estate and the relationship with site leadership Covers 86 sites with 86 engineers at a 1 1 ratio

KEY RESPONSIBILITIES

• Own end-to-end IT service delivery for the assigned site and act as the primary interface to the school principal or office head
• Administer the local server room - Windows Server estate backups UPS patching capacity monitoring environmental checks
• Manage the full device estate lifecycle on site including refresh projects and bulk deployments
• Own availability of AV and classroom technology across all teaching spaces
• Provide first-line network support and coordinate with central network teams on escalations
• Own site-level computer lab management including imaging cycles and examination configuration
• Produce site-level service reporting for the Zone Lead covering volumes SLA attainment and risks
• Act as on-site coordinator during major incidents and examination periods
• Own local asset accuracy CMDB currency spares holding and consumables
• Manage on-site vendor and OEM attendance access and sign-off

REQUIRED TECHNICAL SKILLS

• Windows 10 11 estate management to an advanced level
• Windows Server 2016 2019 2022 - independent day-to-day administration patching backup and restore troubleshooting
• Active Directory Group Policy DNS and DHCP administration and troubleshooting
• Microsoft 365 - Exchange Online Teams OneDrive SharePoint support and administration
• Networking - TCP IP VLANs switch and access point configuration Wi-Fi optimisation basic firewall concepts
• Deployment tooling - SCCM Intune imaging and application packaging
• Backup and restore platforms
• AV and classroom technology across a large estate
• ITSM tooling with site-level reporting capability

KEY RESPONSIBILITIES

• Own end-to-end IT service delivery for the assigned site and act as the primary interface to the school principal or office head
• Administer the local server room - Windows Server estate backups UPS patching capacity monitoring environmental checks
• Manage the full device estate lifecycle on site including refresh projects and bulk deployments
• Own availability of AV and classroom technology across all teaching spaces
• Provide first-line network support and coordinate with central network teams on escalations
• Own site-level computer lab management including imaging cycles and examination configuration
• Produce site-level service reporting for the Zone Lead covering volumes SLA attainment and risks
• Act as on-site coordinator during major incidents and examination periods
• Own local asset accuracy CMDB currency spares holding and consumables
• Manage on-site vendor and OEM attendance access and sign-off

REQUIRED TECHNICAL SKILLS

• Windows 10 11 estate management to an advanced level
• Windows Server 2016 2019 2022 - independent day-to-day administration patching backup and restore troubleshooting
• Active Directory Group Policy DNS and DHCP administration and troubleshooting
• Microsoft 365 - Exchange Online Teams OneDrive SharePoint support and administration
• Networking - TCP IP VLANs switch and access point configuration Wi-Fi optimisation basic firewall concepts
• Deployment tooling - SCCM Intune imaging and application packaging
• Backup and restore platforms
• AV and classroom technology across a large estate
• ITSM tooling with site-level reporting capability