Field Service Engineer

Cognizant; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

Cognizant in Dubai seeks a Desktop Support Engineer to deliver day-to-day technical support for Windows 10/11, MacOS, laptops, desktops and mobile devices. You will handle Microsoft 365, Active Directory, printers and MFDs, while coordinating room systems and basic network issues.

Join a team that values timely incident resolution and professional IT operations. Responsibilities include user account management, device deployment and collaboration room support, with exposure to JAMF, SCCM and

Qualifications

• Proficient in Windows 10/11 laptop and desktop support.
• Experience with MacOS and mobile device support.
• Familiar with Microsoft 365, Active Directory and printer support.

Responsibilities

• Provide technical support for Windows 10/11, MacOS, laptops, desktops and mobile devices.
• Troubleshoot Microsoft 365 applications, user access issues, email issues and basic configuration problems.
• Manage user accounts, groups, password resets and access requests in Active Directory.
• Support printer and MFD incidents including connectivity and driver issues.
• Assist with device management and software deployment using JAMF, SCCM and MECM.
• Support Zoom and Webex Rooms for meeting room setup and basic troubleshooting.
• Address basic network issues including connectivity, WiFi, LAN and VPN problems.
• Log, track and resolve incidents within agreed timelines and coordinate with teams/vendors.

Skills

Windows 10/11 support

MacOS support

Mobile device support

Microsoft 365

Active Directory

Printer/MFD support

Tools

JAMF

SCCM

MECM

Zoom Rooms

Webex Rooms

Basic networking

Job description

Job Summary

The Desktop Support Engineer will provide day to day technical support for end users across Windows 10 Windows 11 laptop desktop MacOS and mobile devices. The role includes support for Microsoft 365 Active Directory printers MFD devices collaboration rooms and basic network related issues. The engineer will ensure timely resolution of incidents maintain user satisfaction and support IT operations in a professional manner.

Responsibilities

• Provide technical support for Windows 10 Windows 11 laptop desktop MacOS and mobile devices.
• Troubleshoot Microsoft 365 applications user access issues email issues and basic configuration problems.
• Manage user accounts groups password resets and access requests in Active Directory.
• Support printer and MFD related incidents including connectivity driver issues and basic device troubleshooting.
• Assist with device management and software deployment using JAMF SCCM and MECM.
• Support Zoom and Webex Rooms for meeting room setup basic troubleshooting and user assistance.
• Troubleshoot basic network issues including connectivity WiFi LAN and VPN related problems.
• Log track and resolve incidents and service requests within agreed timelines.
• Coordinate with internal IT teams and vendors for issue resolution when required.
• Maintain accurate documentation for tickets assets and troubleshooting steps.

Required Skills

Windows 10 Windows 11 laptop support desktop support MacOS support mobile device support Microsoft 365 Active Directory printer support MFD support.

Good To Have Skills

JAMF SCCM MECM Zoom Rooms Webex Rooms basic networking.