VIP Support Engineer

Client of Exceed IT Services; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Client of Exceed IT Services seeks a dedicated executive IT support specialist in Abu Dhabi to resolve issues end-to-end across the full technology stack with discretion and speed.

You will act as a named single point of contact for a group of executives, own incidents to resolution, and provide proactive support including board session readiness and executive travel prep. Strong Teams and security skills are essential.

Qualifications

• Must maintain strict confidentiality and handle executive information securely.
• Experience in enterprise IT support for executive environments.
• Strong communication and coordination skills.

Responsibilities

• Act as named single point of contact for executives and their staff.
• Own incidents to resolution across desktop, mobile, collaboration, server and storage layers.
• Provide proactive support including pre-meeting checks, travel prep and device health monitoring.
• Deliver Microsoft Teams support including Rooms and live events.
• Manage executive mailbox, calendar delegation and Exchange Online issues.
• Troubleshoot VPN, connectivity for home offices and remote work.
• Coordinate vendors and security teams while owning the executive user experience.

Skills

Executive support

Discretion

Incident ownership

Tools

Windows Server

Active Directory

Group Policy

DNS

DHCP

SAN

NAS

Microsoft 365

Exchange Online

Intune

SharePoint

OneDrive

Entra ID

VPN

Wi-Fi

Firewall

MDM

Job description

Deliver dedicated white-glove technical support to Ministry executive leadership and their offices resolving issues end-to-end across the full technology stack with discretion speed and minimal escalation

KEY RESPONSIBILITIES

• Act as named single point of contact for an assigned group of executives and their support staff
• Own incidents to resolution across desktop mobile collaboration server and storage layers regardless of tier boundaries
• Provide proactive support - pre-meeting readiness checks board and council session support executive travel preparation and device health monitoring
• Deliver full Microsoft Teams support including Teams Rooms live events town halls and audio video quality troubleshooting
• Manage executive mailbox calendar delegation archiving and Exchange Online issues
• Perform Wintel server and storage administration tasks supporting the executive environment
• Troubleshoot connectivity for executive areas home offices and remote working including VPN and secure access
• Coordinate vendors L3 teams and security functions while retaining full ownership of the executive user experience
• Provide on-site presence at Ministry events ceremonies and high-profile sessions
• Maintain absolute confidentiality over all information encountered in the course of support

REQUIRED TECHNICAL SKILLS

• Wintel - Windows Server administration Active Directory Group Policy DNS and DHCP
• Storage - SAN and NAS fundamentals file services NTFS permissions backup and restore operations
• Microsoft - Microsoft 365 Exchange Online Intune SharePoint OneDrive Entra ID
• Teams - full administration and troubleshooting including Teams Rooms peripherals and meeting quality analysis
• Networking - solid working knowledge of TCP IP routing fundamentals VPN Wi-Fi and firewall concepts
• Endpoint security tooling encryption and mobile device management
• Windows 10 11 advanced troubleshooting and performance tuning

KEY RESPONSIBILITIES

• Act as named single point of contact for an assigned group of executives and their support staff.
• Own incidents to resolution across desktop, mobile, collaboration, server and storage layers regardless of tier boundaries.
• Provide proactive support - pre-meeting readiness checks, board and council session support, executive travel preparation and device health monitoring.
• Deliver full Microsoft Teams support including Teams Rooms, live events, town halls and audio/video quality troubleshooting.
• Manage executive mailbox, calendar delegation, archiving and Exchange Online issues.
• Perform Wintel server and storage administration tasks supporting the executive environment.
• Troubleshoot connectivity for executive areas, home offices and remote working, including VPN and secure access.
• Coordinate vendors, L3 teams and security functions while retaining full ownership of the executive user experience.
• Provide on-site presence at Ministry events, ceremonies and high-profile sessions.
• Maintain absolute confidentiality over all information encountered in the course of support.

REQUIRED TECHNICAL SKILLS

• Wintel - Windows Server administration, Active Directory, Group Policy, DNS and DHCP.
• Storage - SAN and NAS fundamentals, file services, NTFS permissions, backup and restore operations.
• Microsoft - Microsoft 365, Exchange Online, Intune, SharePoint, OneDrive, Entra ID.
• Teams - full administration and troubleshooting including Teams Rooms, peripherals and meeting quality analysis.
• Networking - solid working knowledge of TCP/IP, routing fundamentals, VPN, Wi-Fi and firewall concepts.
• Endpoint security tooling, encryption and mobile device management.
• Windows 10/11 advanced troubleshooting and performance tuning.