Facilities Coordinator - Maintenance and Engineering

Amazon Inc.; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Q-Express Documents Transport in Dubai is seeking a Facilities Coordinator to support Amazon's Reliability, Maintenance and Engineering (RME) operations at a Fulfillment Center. You will oversee preventive and reactive maintenance, supervise technical teams, and coordinate external contractors to maintain equipment availability and building infrastructure.

The ideal candidate has a practical engineering background, at least 3 years in a similar role, and proven leadership to manage shifts,

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering, or an engineering diploma in either discipline.
• Knowledge of mechanical systems, HVAC and control systems.
• Ability to work flexible schedules, including weekends, nights and holidays.

Responsibilities

• Coordinate daily maintenance activities across operational equipment and facility infrastructure.
• Lead technical teams and supervise Maintenance Supervisors and Technicians.
• Oversee external contractors and ensure service quality and safety compliance.
• Monitor asset performance, preventive maintenance, and equipment reliability.
• Support engineering projects to improve facility availability and efficiency.

Skills

Facilities maintenance

Engineering coordination

Mechanical systems

HVAC systems

Contractor management

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

Facilities Coordinator - Maintenance and Engineering Job Snapshot - Role: Facilities Coordinator - Maintenance - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Facilities Management-Maintenance - Experience: Minimum 3 years in a similar role preferred - Job Type: Full Time - Work Arrangement: On-site

Position Overview Q-Express Documents Transport is seeking a Facilities Coordinator to support Amazon 's Reliability, Maintenance and Engineering (RME) operations at a Fulfillment Center in Dubai, United Arab Emirates. The Facilities Coordinator will oversee maintenance activities, supervise technical teams, manage external contractors, and ensure the reliability of operational equipment and building infrastructure. The role involves coordinating preventive and reactive maintenance, monitoring asset performance, maintaining safety and statutory compliance, and supporting engineering projects that improve facility availability and operational productivity. The successful candidate will have practical engineering knowledge, experience supervising maintenance personnel, and a strong understanding of facility management systems, automated equipment, and maintenance procedures. This position requires effective leadership, contractor coordination, and the ability to respond to operational emergencies while maintaining high standards of equipment reliability and customer service.

Job Details - Country: United Arab Emirates - City: Dubai - Industry: Logistics and Supply Chain - Function: Facilities Management-Maintenance - Salary: Not disclosed - Gender: No Preference - Candidate Nationality: Not specified - Job Type: Full Time - Work Arrangement: On-site

Key Responsibilities – Facilities Maintenance and Engineering Operations

• Coordinate daily maintenance activities across operational equipment and fulfillment center infrastructure.
• Lead technical teams in delivering preventive and reactive maintenance services.
• Maintain equipment availability to support fulfillment center productivity and operational throughput.
• Identify maintenance issues and coordinate timely corrective actions.
• Monitor building engineering systems and material handling equipment to ensure reliable operation.
• Develop maintenance plans aligned with engineering department objectives.
• Support efficient resolution of facilities-related operational issues.

Technical Team Leadership and Development

• Manage and supervise Maintenance Supervisors and Technicians.
• Establish team goals, operational priorities, and maintenance service expectations.
• Lead, mentor, and coach technical employees to strengthen maintenance capabilities.
• Conduct performance management activities and support employee development.
• Organize staffing plans to maintain adequate technical coverage across assigned shifts.
• Coordinate technical training programs to improve team knowledge and operational readiness.
• Promote safe, standardized, and efficient maintenance practices.

Preventive Maintenance and Asset Reliability

• Implement established maintenance standards across operational equipment and facility systems.
• Prioritize preventive maintenance to reduce equipment failures and operational interruptions.
• Monitor Asset Performance Management (APM) metrics and relevant maintenance indicators.
• Identify opportunities to improve asset reliability, maintenance performance, and compliance.
• Coordinate maintenance activities to support consistent equipment availability.
• Work with technical teams and the wider engineering network to develop solutions to recurring problems.
• Support improvements in maintenance processes and equipment performance.

Automated Equipment and Building Systems

• Oversee maintenance activities involving automated packaging machinery, sortation equipment, and conveyor systems.
• Support the reliability of material handling equipment used in fulfillment operations.
• Coordinate maintenance requirements for mechanical systems, HVAC equipment, and control systems.
• Work with technical specialists to investigate equipment performance issues.
• Ensure maintenance activities follow appropriate engineering procedures and operating standards.
• Support effective management of base building infrastructure and associated technical services.

Contractor and Vendor Management

• Lead and coordinate external maintenance contractors and service providers.
• Develop and implement vendor Annual Maintenance Contracts (AMCs) with appropriate service requirements.
• Monitor contractor performance against agreed Service Level Agreements (SLAs).
• Verify the quality of maintenance services delivered by contracted vendors.
• Identify and report service failures or SLA non-compliance.
• Coordinate corrective actions with vendors to maintain expected service standards.
• Maintain effective working relationships with external technical service providers.

Health, Safety and Statutory Compliance

• Support the Reliability Engineering Manager in implementing safety and statutory compliance programs.
• Work closely with the Site Safety department and Site Leadership to maintain a safe working environment.
• Assist with recording, monitoring, and auditing safety and compliance activities.
• Apply Amazon Safety Policy across maintenance operations.
• Ensure maintenance teams follow applicable health and safety standards and regulations.
• Identify opportunities to improve workplace safety and maintenance practices.
• Promote safety awareness and accountability among technical employees and contractors.

Maintenance Performance and Customer Support

• Monitor and respond to maintenance and facilities requests through the RME trouble-ticketing system.
• Prioritize maintenance requests according to operational requirements.
• Maintain a customer-focused approach when supporting internal operational teams.
• Track maintenance performance and relevant compliance indicators.
• Identify recurring maintenance concerns and coordinate appropriate solutions.
• Communicate maintenance progress and service issues to relevant stakeholders.
• Support continuous improvement in maintenance responsiveness and service quality.

Engineering Projects and Cross-Functional Coordination

• Organize and coordinate local engineering and facilities projects.
• Support AMET regional engineering projects when assigned by management.
• Collaborate with the wider engineering network to access technical expertise and develop solutions.
• Coordinate project activities while maintaining daily maintenance responsibilities.
• Work with internal stakeholders to resolve facilities and equipment-related challenges.
• Support engineering initiatives that improve equipment reliability and operational efficiency.

Basic Qualifications

• Bachelor 's degree in Mechanical Engineering or Electrical Engineering, or an engineering diploma in either discipline.
• Knowledge of mechanical systems, HVAC systems, and control systems.
• In-depth understanding of facility maintenance and facility management systems, tools, and procedures.
• Ability to work flexible schedules, shifts, and operational areas.
• Availability to work weekends, nights, and holidays when required.

Preferred Qualifications

• Minimum 3 years of experience in a similar facilities maintenance or engineering coordination role.
• Solid understanding of facility operations and maintenance best practices.

Relevant Skills and Competencies

• Facilities maintenance and engineering coordination.
• Preventive and reactive maintenance management.
• Technical team supervision and performance management.
• Mechanical, HVAC, and control systems knowledge.
• Automated packaging and sortation equipment maintenance.
• Conveyor and material handling equipment systems.
• Asset Performance Management (APM).
• Maintenance performance and compliance monitoring.
• Contractor and vendor relationship management.
• Annual Maintenance Contract (AMC) administration.
• Service Level Agreement (SLA) monitoring.
• Workplace health and safety compliance.
• Maintenance planning and resource allocation.
• Technical training and employee development.
• Engineering project coordination.
• Troubleshooting and equipment fault resolution.
• Maintenance ticketing systems and service request management.
• Cross-functional communication and problem-solving.
• Ability to manage multiple priorities and emergency maintenance requirements.

The Facilities Coordinator will work within an Amazon Fulfillment Center, supporting the reliability of operational equipment and building infrastructure. The role requires regular coordination with Maintenance Supervisors, Technicians, external contractors, and site leadership. Responsibilities include responding to daily maintenance requests, overseeing preventive maintenance, monitoring contractor service quality, and supporting engineering projects. The position requires flexibility to work different shifts, including weekends, nights, and holidays. The Facilities Coordinator must also be available to respond to maintenance emergencies when required.

About the Reliability, Maintenance and Engineering Team Amazon 's Site Reliability, Maintenance and Engineering (RME) team manages daily building engineering and facilities-related activities within fulfillment operations. The team supports both technical and soft services, including base building infrastructure and material handling equipment. RME contributes to operational continuity by maintaining equipment reliability, coordinating maintenance services, addressing technical issues, and supporting engineering projects that improve facility performance.

Workplace Accessibility and Accommodations Amazon provides information about workplace accommodations and adjustments for candidates with disabilities during the application and hiring process, including interviews and onboarding. Candidates requiring assistance can review the accommodation information at: https://amazon.jobs/content/en/how-we-hire/accommodations

About the Company Q-Express Documents Transport is the company identified in the source vacancy for this Amazon facilities maintenance position. Amazon 's fulfillment operations depend on reliable building systems, automated equipment, and effective maintenance services to support order processing and customer delivery requirements. The Facilities Coordinator contributes to these operations by leading technical maintenance activities, managing service providers, maintaining safety standards, and supporting equipment availability across the fulfillment center.