Facilities Coordinator - Maintenance and Reliability Engineering

Amazon UAE; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

Q-Express Documents Transport seeks a Facilities Coordinator to support maintenance, reliability engineering, and facilities management at an Amazon Fulfillment Center in Dubai. The role involves coordinating preventive and reactive maintenance, supervising staff, and ensuring building infrastructure performance to sustain high productivity.

The candidate will work within the Site Reliability Maintenance Engineering team, overseeing safety standards and asset availability while coordinating with

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering, or an engineering diploma.
• Knowledge of mechanical and electrical systems, HVAC and controls.
• Willingness to work flexible schedules, shifts, including weekends, nights, and public holidays as required.
• Minimum 3 years of experience in a similar role.

Responsibilities

• Coordinate daily maintenance activities across fulfillment center facilities and operational equipment.
• Support the reliable operation of building engineering systems and infrastructure.
• Oversee reactive and preventive maintenance activities.
• Prioritize maintenance work according to operational priorities.
• Monitor equipment availability and identify issues affecting site productivity.
• Coordinate maintenance resources and ensure safety procedures are followed.
• Assist in vendor management and contract coordination for maintenance services.
• Collaborate with Site Reliability Maintenance Engineering teams on asset performance.

Skills

Mechanical systems

Electrical systems

HVAC systems

Building controls

Automated packaging machinery

Conveyor systems

Sortation systems

Material handling equipment

Maintenance coordination

Vendor management

Education

Bachelor's or engineering diploma

Tools

RME trouble ticketing system

Vendor management software

Job description

Facilities Coordinator - Maintenance and Reliability Engineering Job Snapshot - Role: Facilities Coordinator - Maintenance and Reliability Engineering - Location: Dubai, United Arab Emirates - Industry: Logistics and Supply Chain - Function: Facilities Management-Maintenance - Experience: Minimum 3 years in a similar role preferred - Job Type: Full Time - Work Arrangement: On-site Position Overview Q-Express Documents Transport is seeking a Facilities Coordinator to support maintenance, reliability engineering, and facilities management activities at an Amazon Fulfillment Center in Dubai, United Arab Emirates. The Facilities Coordinator will oversee technical maintenance activities, supervise maintenance personnel, manage external contractors, and support the reliable operation of building infrastructure and material handling equipment. Working within the Site Reliability Maintenance Engineering (RME) team, the successful candidate will coordinate preventive and reactive maintenance, monitor asset performance, manage vendor maintenance agreements, and ensure that engineering activities meet established safety and operational standards. The position involves leading Maintenance Supervisors and Technicians, organizing technical training, coordinating maintenance coverage across assigned shifts, and supporting engineering projects at site and regional levels. The role also requires practical knowledge of mechanical and electrical systems, HVAC, controls, automated packaging machinery, sortation systems, and conveyors. By maintaining equipment availability and ensuring timely resolution of maintenance issues, the Facilities Coordinator contributes directly to fulfillment center productivity, operational capacity, workplace safety, and service reliability.

Job Details

• Country: United Arab Emirates
• City: Dubai
• Industry: Logistics and Supply Chain
• Function: Facilities Management-Maintenance
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Key Responsibilities

Facilities Maintenance Management

• Coordinate daily maintenance activities across fulfillment center facilities and operational equipment.
• Support the reliable operation of building engineering systems and infrastructure.
• Oversee reactive and preventive maintenance activities.
• Ensure maintenance requirements are addressed according to operational priorities.
• Monitor equipment availability and identify issues affecting site productivity.
• Coordinate technical resources to support effective maintenance execution.
• Maintain consistent application of established maintenance procedures.
• Support the achievement of engineering departmental objectives.

Reliability Maintenance Engineering

• Support the Site Reliability Maintenance Engineering team in maintaining operational equipment reliability.
• Monitor equipment performance and identify recurring maintenance concerns.
• Coordinate maintenance activities that reduce equipment downtime.
• Support preventive maintenance programs designed to improve asset availability.
• Work with technical teams to investigate equipment performance issues.
• Identify opportunities to improve maintenance effectiveness.
• Promote consistent implementation of network maintenance standards.
• Contribute to reliable operation of fulfillment center engineering systems.

Preventive and Reactive Maintenance

• Organize preventive maintenance activities for relevant facilities infrastructure and equipment.
• Coordinate reactive maintenance responses when operational issues occur.
• Prioritize maintenance work according to equipment condition and operational requirements.
• Support timely identification and resolution of equipment faults.
• Work with maintenance personnel to implement appropriate technical solutions.
• Monitor maintenance activities to support equipment availability.
• Coordinate with operational stakeholders when maintenance issues affect site performance.
• Promote effective maintenance practices that support operational continuity.

Automated Equipment and Material Handling Systems

• Support maintenance activities involving automated operational equipment.
• Coordinate technical work relating to packaging machinery.
• Oversee maintenance support for conveyor and sortation systems.
• Work with technical personnel to identify equipment faults and performance concerns.
• Apply practical engineering knowledge when evaluating maintenance requirements.
• Support effective troubleshooting and equipment restoration activities.
• Coordinate maintenance priorities involving material handling equipment.
• Help maintain equipment performance required for fulfillment center throughput.

Mechanical, HVAC and Control Systems

• Support maintenance activities involving mechanical building systems.
• Apply knowledge of heating, ventilation, and air conditioning systems.
• Coordinate technical maintenance involving relevant control systems.
• Identify operational concerns affecting building engineering infrastructure.
• Work with qualified technical personnel to address maintenance requirements.
• Support appropriate inspection and maintenance practices.
• Monitor the completion of relevant engineering maintenance activities.
• Contribute to reliable and safe operation of facility systems.

Asset Performance Management

• Monitor Asset Performance Management (APM) metrics.
• Support achievement of established equipment performance targets.
• Review maintenance performance against applicable key performance indicators.
• Identify areas requiring improvements in asset reliability.
• Coordinate corrective actions addressing recurring equipment issues.
• Monitor compliance with relevant maintenance performance standards.
• Communicate significant asset performance concerns to appropriate stakeholders.
• Promote continuous improvement in engineering performance and equipment availability.

Technical Team Leadership

• Lead, support, and mentor Maintenance Supervisors and Technicians.
• Provide direction on maintenance priorities and operational requirements.
• Ensure team members perform their duties safely and efficiently.
• Establish clear goals and performance expectations.
• Coordinate staff planning and daily work assignments.
• Monitor team performance and provide appropriate coaching.
• Support professional development through technical guidance and training.
• Maintain accountability for effective execution of assigned maintenance activities.

Maintenance Staff Training and Shift Coverage

• Organize technical training activities for the maintenance team.
• Identify training requirements based on operational and equipment maintenance needs.
• Coordinate staff development to support required technical capabilities.
• Ensure sufficient maintenance coverage across assigned shifts.
• Allocate available technical resources according to operational priorities.
• Support consistent application of maintenance procedures across the team.
• Monitor training effectiveness and operational readiness.
• Maintain adequate technical support for fulfillment center maintenance activities.

External Contractor and Vendor Management

• Coordinate external contractors providing facilities and maintenance services.
• Develop and implement vendor Annual Maintenance Contracts (AMCs).
• Define appropriate service levels for contracted equipment maintenance.
• Monitor contractor performance against agreed service requirements.
• Review the quality and timeliness of maintenance services delivered by vendors.
• Identify failures to meet Service Level Agreements (SLAs).
• Raise and follow up on vendor service performance concerns.
• Support effective contractor coordination and maintenance service delivery.

Maintenance Contract Performance

• Review maintenance service delivery against contractual expectations.
• Verify that annual maintenance contract vendors provide the required level of service.
• Monitor compliance with applicable maintenance SLAs.
• Identify service deficiencies affecting operational requirements.
• Communicate contractor performance issues to relevant stakeholders.
• Coordinate follow-up actions for identified service failures.
• Support improvements in external maintenance service quality.
• Maintain a focus on reliable contractor support for operational equipment and facilities.

Workplace Safety and Statutory Compliance

• Apply Amazon Safety Policy throughout maintenance activities.
• Work with the Site Safety department to maintain safe engineering operations.
• Support the Reliability Engineering Manager in implementing safety and statutory compliance programs.
• Assist with recording and auditing relevant safety compliance activities.
• Ensure maintenance personnel follow established health and safety requirements.
• Identify and escalate unsafe working conditions or maintenance practices.
• Coordinate with Site Leadership on relevant safety improvement activities.
• Promote a safe working environment for employees, contractors, and technical personnel.

Maintenance Standards and Process Compliance

• Implement relevant network maintenance standards.
• Monitor compliance with established engineering procedures.
• Ensure technical activities are carried out in a safe, standardized, and efficient manner.
• Review maintenance processes for opportunities to improve consistency.
• Support compliance with applicable equipment maintenance requirements.
• Coordinate with relevant teams to address process gaps.
• Reinforce effective maintenance practices through supervision and coaching.
• Contribute to continuous improvement of facilities maintenance procedures.

Engineering Project Coordination

• Organize and coordinate local facilities and engineering projects.
• Support regional AMET engineering projects as assigned by management.
• Plan project activities according to relevant operational requirements.
• Coordinate technical resources and external contractors where required.
• Monitor project progress against established timelines.
• Communicate project-related concerns and dependencies to relevant stakeholders.
• Support timely completion of assigned engineering activities.
• Balance project requirements with ongoing maintenance responsibilities.

Cross-Functional Engineering Collaboration

• Work with the wider engineering network to access relevant technical expertise.
• Collaborate with the Reliability Engineering Manager and operational stakeholders.
• Coordinate with Site Safety and Site Leadership on maintenance and compliance priorities.
• Share technical information required to resolve engineering challenges.
• Support collaboration between maintenance personnel and other site functions.
• Identify opportunities to apply technical solutions developed across the network.
• Maintain effective communication regarding equipment availability and maintenance activities.
• Contribute to coordinated problem-solving across site and regional teams.

Maintenance Requests and Trouble Ticket Management

• Monitor maintenance requests submitted through the RME trouble ticketing system.
• Review incoming requests and identify required maintenance responses.
• Coordinate technical support for reported facilities and equipment issues.
• Prioritize requests according to operational requirements.
• Follow up on maintenance issues requiring additional action.
• Communicate relevant updates to internal customers.
• Support timely resolution of reported maintenance concerns.
• Maintain a customer-focused approach to engineering service delivery.

Emergency Maintenance Response

• Remain available for emergency maintenance support as required by the role.
• Coordinate appropriate technical responses to urgent facilities or equipment issues.
• Assess operational concerns requiring immediate maintenance attention.
• Work with relevant teams to restore affected equipment or facilities services.
• Escalate significant technical or safety concerns when necessary.
• Support operational continuity during unexpected equipment failures.
• Maintain effective communication with relevant stakeholders during emergency responses.
• Ensure maintenance activities continue to follow applicable safety requirements.

Operational Productivity and Equipment Availability

• Monitor maintenance issues that may affect fulfillment center productivity.
• Support the availability of operational equipment required for site activities.
• Coordinate preventive actions designed to reduce avoidable equipment failures.
• Identify recurring technical problems affecting operational throughput.
• Work with maintenance teams to restore equipment performance.
• Prioritize maintenance activities according to operational impact.
• Support reliable facilities infrastructure and material handling operations.
• Contribute to consistent fulfillment center performance through effective engineering support.

Continuous Maintenance Improvement

• Identify opportunities to improve maintenance processes and equipment reliability.
• Review asset performance information to identify recurring issues.
• Work with technical teams to develop practical improvement solutions.
• Promote preventive maintenance and standardized working practices.
• Coordinate improvements involving maintenance procedures or technical resources.
• Monitor the effectiveness of implemented changes.
• Encourage technical knowledge sharing across maintenance teams.
• Support sustained improvements in maintenance performance and service quality.

Basic Qualifications

• Bachelor 's degree in Mechanical Engineering or Electrical Engineering, or an engineering diploma in either field.
• Knowledge of mechanical systems, HVAC systems, and controls.
• In-depth understanding of facilities maintenance and facilities management systems, tools, and procedures.
• Willingness to work flexible schedules, shifts, or work areas, including weekends, nights, and public holidays as required.

Preferred Qualifications

• Minimum 3 years of experience in a similar role.
• Solid understanding of facilities operations and maintenance best practices.

Technical Skills and Competencies

• Facilities maintenance and engineering coordination.
• Reliability Maintenance Engineering operations.
• Preventive and reactive maintenance management.
• Mechanical and electrical engineering systems.
• HVAC systems and building controls.
• Automated packaging machinery maintenance.
• Conveyor and sortation system operations.
• Material handling equipment maintenance.
• Building infrastructure and technical services.
• Asset Performance Management metrics.
• Maintenance performance and compliance KPI monitoring.
• Maintenance contractor and vendor coordination.
• Annual Maintenance Contract development and administration.
• Service Level Agreement monitoring.
• Maintenance trouble ticket management.
• Engineering project coordination.
• Maintenance team supervision and coaching.
• Technical training and shift coverage planning.
• Equipment availability and operational reliability.
• Workplace health and safety compliance.
• Statutory maintenance and safety program support.
• Technical troubleshooting and problem-solving.
• Cross-functional engineering collaboration.
• Maintenance process standardization.
• Operational prioritization and time management.
• Ability to coordinate multiple projects and daily maintenance activities.
• Customer-focused maintenance service delivery.
• Continuous improvement of maintenance practices.

Typical Daily Activities

The Facilities Coordinator monitors and responds to maintenance requests received through the RME trouble ticketing system. Daily responsibilities include coordinating technical support, reviewing equipment availability, supervising maintenance activities, and addressing facilities issues that may affect fulfillment center operations. The role also involves checking maintenance contractor performance, verifying service quality against agreed SLAs, and following up on service failures. Throughout the shift, the Facilities Coordinator works with maintenance personnel and relevant stakeholders to maintain safe operations, support preventive maintenance, and resolve technical issues. The position combines hands‑on engineering coordination with team leadership, contractor management, and maintenance performance monitoring.

About the Site Reliability Maintenance Engineering Team

Amazon 's Site Reliability Maintenance Engineering team manages building engineering and facilities-related activities at the fulfillment center. The team supports day-to-day maintenance requirements, engineering projects, and the reliable operation of building infrastructure and material handling equipment. Its responsibilities include technical services, base building systems, and facilities-related soft services. The team works to maintain equipment availability, address operational maintenance issues, and support the engineering requirements of the fulfillment center. The Facilities Coordinator contributes to these activities through technical team supervision, maintenance coordination, vendor management, and support for site engineering projects.

Workplace Inclusion and Accessibility

Amazon promotes an inclusive working environment where employees can contribute effectively and deliver strong results for customers. Candidates requiring workplace accommodations or adjustments during the application, interview, or onboarding process can access Amazon 's recruitment accommodation guidance. Further information is available at: https://amazon.jobs/content/en/how-we-hire/accommodations Applicants whose country or region is not listed should contact their Recruiting Partner for additional assistance.

Role Contribution

The Facilities Coordinator contributes to fulfillment center performance by supporting reliable equipment operation, effective maintenance services, and safe facilities infrastructure. Through preventive maintenance coordination, technical team leadership, contractor management, and asset performance monitoring, the role helps reduce equipment downtime and maintain operational capacity. The position also supports engineering project execution, statutory compliance, and consistent maintenance service delivery. Effective facilities coordination helps ensure that operational equipment remains available and that the fulfillment center can maintain productivity and service reliability.