F&B Supervisor: Lead Service & Guest Experience

Rixos Hotels; Ras Al Khaimah; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Duty meals provided

Medical insurance

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah is seeking an experienced restaurant supervisor to manage daily restaurant operations and ensure exceptional guest service. You will lead waitstaff, coordinate with Kitchen/Bar/Housekeeping, and drive revenue through upselling.

The role requires strong leadership, communication, and team coordination in a luxury hotel setting. Responsibilities include supervising service, training staff, handling guest inquiries, maintaining quality standards, and assisting

Qualifications

• Experience leading F&B service teams in hotel environments.
• Excellent guest service and communication abilities.
• Proven ability to identify upselling opportunities and drive revenue.
• Experience in staff training, coaching and performance management.
• Strong teamwork and coordination with kitchen, bar and housekeeping teams.

Responsibilities

• Oversee daily restaurant operations and ensure smooth service.
• Supervise assigned station/section to maintain high guest satisfaction.
• Lead waitstaff, assign side duties, monitor daily performance.
• Handle guest requests, complaints, and inquiries professionally.
• Drive sales through upselling and recognizing guest needs.
• Ensure food & beverage quality, cleanliness, safety and compliance.
• Coordinate with Kitchen, Bar, Housekeeping and Stewarding on operations.
• Manage mise-en-place, inventory, equipment, and presentation standards.
• Assist in staff scheduling, timesheets, and manpower planning.
• Provide staff training, performance reviews, coaching and development.
• Maintain logbooks, incident reports and departmental communications.
• Support promotional activities and updates to manuals; ensure policy compliance.

Skills

Supervisory skills

Guest service

Upselling

Staff training

Communication

Team coordination

Job description

Rixos Bab Al Bahr in Ras Al Khaimah is seeking an experienced restaurant supervisor to manage daily restaurant operations and ensure exceptional guest service. You will lead waitstaff, coordinate with Kitchen/Bar/Housekeeping, and drive revenue through upselling.

The role requires strong leadership, communication, and team coordination in a luxury hotel setting. Responsibilities include supervising service, training staff, handling guest inquiries, maintaining quality standards, and assisting