F&B Supervisor: Elevate Guest Experience & Service

Ennismore; Ras al-Khaimah; On-site; AED 89,000 - 145,000; Full time

Benefits offered by this job

Duty meals provided

Vacation tickets

Medical insurance

Job summary

Ennismore is recruiting for a leadership role in its luxury hospitality group, overseeing daily restaurant operations at Rixos Bab Al Bahr. You will supervise service, ensure guest satisfaction, and guide wait staff to maintain high standards of quality and efficiency.

Responsibilities include training, upselling, coordinating with Kitchen and Bar teams, and ensuring safety, cleanliness, and compliance with policies. A dynamic, guest-focused approach and strong supervision skills are essential.

Responsibilities

• Supervise the daily restaurant operations and ensure smooth, efficient service.
• Oversee assigned station/section, ensuring high standards of guest satisfaction and service quality.
• Lead, guide, and monitor waiters/waitresses, including side duties and daily performance.
• Handle guest requests, complaints, and enquiries professionally while building positive guest relationships.
• Drive sales through upselling and identifying guests' additional needs.
• Ensure food and beverage quality, cleanliness, safety, and compliance with operating standards.
• Conduct pre-shift briefings and coordinate daily operations with the Kitchen, Bar, Housekeeping, and Stewarding teams.
• Monitor mise-en-place, equipment, par stocks, inventory, maintenance, and restaurant presentation.
• Assist in staff scheduling, roster preparation, timesheet submission, and manpower planning.
• Conduct employee training, performance appraisals, coaching, and talent development.
• Maintain operational records, including logbooks, incident reports, lost & found, and departmental communication.
• Support promotional activities, update operational manuals, attend meetings, and ensure compliance with company policies and local regulations.
• Perform inventory management and any other duties assigned by the Food & Beverage management team.

Job description

Ennismore is recruiting for a leadership role in its luxury hospitality group, overseeing daily restaurant operations at Rixos Bab Al Bahr. You will supervise service, ensure guest satisfaction, and guide wait staff to maintain high standards of quality and efficiency.

Responsibilities include training, upselling, coordinating with Kitchen and Bar teams, and ensuring safety, cleanliness, and compliance with policies. A dynamic, guest-focused approach and strong supervision skills are essential.