Duty Manager: Lead Guest Experience & Operations

Ennismore; Ras al-Khaimah; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah, UAE, seeks a Duty Manager to lead daily hotel operations and uphold brand standards. You will act as Manager on Duty, resolve guest concerns, and coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless service.

The ideal candidate has 2–3 years in Front Office or Guest Services with supervisory responsibilities, strong leadership, and English fluency; additional languages are a plus.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• Minimum 2–3 years in Front Office or Guest Services, with supervisory responsibilities.
• Experience as Duty Manager or Team Leader in an international hotel is a strong advantage.
• Fluency in English; additional local language is a plus.

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts.
• Handle guest complaints and feedback in a professional and timely manner.
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations.
• Ensure guest satisfaction and service standards across departments.
• Monitor room availability and oversee check-in/check-out processes.
• Support emergency procedures and uphold safety protocols.
• Supervise front-line colleagues and provide guidance as needed.
• Review daily reports and ensure proper documentation of incidents.
• Maintain a strong presence in public areas, assisting guests and staff.
• Report major incidents or service challenges to senior management.

Skills

Leadership

Customer service

Communication

Team supervision

Opera PMS

Education

Diploma or Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

Rixos Bab Al Bahr in Ras Al Khaimah, UAE, seeks a Duty Manager to lead daily hotel operations and uphold brand standards. You will act as Manager on Duty, resolve guest concerns, and coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless service.

The ideal candidate has 2–3 years in Front Office or Guest Services with supervisory responsibilities, strong leadership, and English fluency; additional languages are a plus.