F&B Supervisor — Guest Experience & Ops Lead

Rixos Hotels; Ras Al Khaimah; Sur place; AED 134 000 - 223 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Duty Meals provided; breakfast/lunch/d

Midnight meal + coffee breaks

Vacation tickets /benefits provided by

Medical Insurance Provided

Résumé du poste

Rixos Bab Al Bahr in Ras Al Khaimah invites an experienced Restaurant Supervisor to lead daily operations, ensure smooth, high-quality service and guest satisfaction. You will oversee stations, guide staff, coordinate with Kitchen, Bar, Housekeeping, and Stewarding teams, and drive upselling opportunities.

You will monitor mise-en-place, equipment, par stocks, inventory and presentation, assist with scheduling, rosters, and timesheets, and conduct training and performance development to uphold

Responsabilités

• Supervise the daily restaurant operations and ensure smooth, efficient service.
• Oversee assigned station/section, ensuring high standards of guest satisfaction and service quality.
• Lead, guide, and monitor waiters/waitresses, including side duties and daily performance.
• Handle guest requests, complaints, and enquiries professionally while building positive guest relationships.
• Drive sales through upselling and identifying guests additional needs.
• Ensure food and beverage quality, cleanliness, safety, and compliance with operating standards.
• Conduct pre-shift briefings and coordinate daily operations with the Kitchen, Bar, Housekeeping, and Stewarding teams.
• Monitor mise-en-place, equipment, par stocks, inventory, maintenance, and restaurant presentation.
• Assist in staff scheduling, roster preparation, timesheet submission, and manpower planning.
• Conduct employee training, performance appraisals, coaching, and talent development.
• Maintain operational records, including logbooks, incident reports, lost & found, and departmental communication.
• Support promotional activities, update operational manuals, attend meetings, and ensure compliance with company policies and local regulations.
• Perform inventory management and any other duties assigned by the Food & Beverage management team.

Description du poste

Rixos Bab Al Bahr in Ras Al Khaimah invites an experienced Restaurant Supervisor to lead daily operations, ensure smooth, high-quality service and guest satisfaction. You will oversee stations, guide staff, coordinate with Kitchen, Bar, Housekeeping, and Stewarding teams, and drive upselling opportunities.

You will monitor mise-en-place, equipment, par stocks, inventory and presentation, assist with scheduling, rosters, and timesheets, and conduct training and performance development to uphold