F&B Operations Lead for Guest Experience

Rixos; United Arab Emirates; On-site; AED 60,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr is seeking a proactive Restaurant Supervisor to oversee daily operations, maintain high service standards, and drive guest satisfaction in a luxury hotel setting. You will lead a team of waitstaff, manage guest requests, and collaborate with Kitchen, Bar, and Housekeeping to ensure flawless service.

The role emphasizes upselling, quality control, and staff coaching, with responsibilities spanning scheduling, training, and inventory management in a dynamic F&B environment.

Responsibilities

• Supervise the daily restaurant operations and ensure smooth, efficient service.
• Oversee assigned station/section, ensuring high standards of guest satisfaction and service quality.
• Lead, guide, and monitor waiters/waitresses, including side duties and daily performance.
• Handle guest requests, complaints, and enquiries professionally while building positive guest relationships.
• Drive sales through upselling and identifying guests' additional needs.
• Ensure food and beverage quality, cleanliness, safety, and compliance with operating standards.
• Conduct pre-shift briefings and coordinate daily operations with the Kitchen, Bar, Housekeeping, and Stewarding teams.
• Monitor mise-en-place, equipment, par stocks, inventory, maintenance, and restaurant presentation.
• Assist in staff scheduling, roster preparation, timesheet submission, and manpower planning.
• Conduct employee training, performance appraisals, coaching, and talent development.
• Maintain operational records, including logbooks, incident reports, lost & found, and departmental communication.
• Support promotional activities, update operational manuals, attend meetings, and ensure compliance with company policies and local regulations.
• Perform inventory management and any other duties assigned by the Food & Beverage management team.

Job description

Rixos Bab Al Bahr is seeking a proactive Restaurant Supervisor to oversee daily operations, maintain high service standards, and drive guest satisfaction in a luxury hotel setting. You will lead a team of waitstaff, manage guest requests, and collaborate with Kitchen, Bar, and Housekeeping to ensure flawless service.

The role emphasizes upselling, quality control, and staff coaching, with responsibilities spanning scheduling, training, and inventory management in a dynamic F&B environment.