Outlet Operations & Guest Experience Lead

RIXOS; Ras Al Khaimah; On-site; AED 223,000 - 357,000; Full time

Job summary

RIXOS Ras Al Khaimah is seeking an experienced Hospitality Outlet Manager to lead daily operations, drive exceptional guest experiences, and supervise a skilled team. You will optimize revenue, control costs, and ensure strict food safety and hygiene across all departments.

Collaborate with kitchen, bar and other F&B outlets, implement sustainability initiatives, and maintain high standards in line with ISO and CSR objectives for a premier hospitality experience.

Qualifications

• Diploma or degree in Hospitality Management or related field.
• Minimum 3 years in a supervisory/managerial role in F&B operations.
• Strong leadership and communication skills to inspire a team.
• Knowledge of food safety standards, cost control, and POS systems.
• Proficient in Microsoft Office; familiarity with F&B software is a plus.
• Exceptional guest service skills and hospitality passion.
• Ability to work under pressure in a fast-paced environment.
• Flexibility to work shifts, weekends and holidays.

Responsibilities

• Outlet Operations: manage day-to-day operations ensuring smooth service and high hygiene standards.
• Guest Experience: deliver outstanding service by anticipating needs and handling feedback.
• Team Leadership: supervise train and motivate the outlet team and manage schedules.
• Revenue & Cost Control: maximize revenue, control costs, minimize waste, manage inventory.
• Compliance: ensure compliance with food safety, hygiene, SOPs; conduct audits and training.
• Marketing & Promotions: collaborate on promotions, events and initiatives to attract guests.
• Reporting: prepare sales, feedback, and staff performance reports with insights.
• Collaboration: work with kitchen/bar and other outlets for seamless service.
• Sustainability: promote eco-friendly practices, ESG/CSR alignment and resource efficiency.
• Compliance and Standards: ensure regulatory and ISO standards compliance; update processes.
• Food Safety & Hygiene: oversee purchasing, storage, handling, maintenance and prep practices.

Skills

Leadership

Communication

Guest service

Cost control

Education

Diploma or degree in Hospitality Management

Tools

POS systems

Microsoft Office

F&B software

Job description

RIXOS Ras Al Khaimah is seeking an experienced Hospitality Outlet Manager to lead daily operations, drive exceptional guest experiences, and supervise a skilled team. You will optimize revenue, control costs, and ensure strict food safety and hygiene across all departments.

Collaborate with kitchen, bar and other F&B outlets, implement sustainability initiatives, and maintain high standards in line with ISO and CSR objectives for a premier hospitality experience.