F&B Service Captain - Guest Experience Leader

Accorhotel; Dubai; On-site; AED 78,000 - 123,000; Full time

Benefits offered by this job

Discounted rates for Accor world‑wide

Learning programs through our Academie

Talent development opportunities

Corporate Social Responsibility活动

Job summary

Accorhotel Dubai seeks a Food & Beverage Captain who will be an ambassador for our service and cuisine, delivering professional, guest‑focused hospitality to make every stay memorable. You will also assist the Outlet Manager to run the outlet smoothly.

You will supervise waiters and busboys, deepen knowledge of the menu, handle guest queries, ensure the outlet is set up for service, and lead the service team to standards.

Responsibilities

• Supervises the activities of the Waiters and Busboys in assigned area.
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet to assist Guests.
• Practice good customer relations and attend to customer complaints and queries satisfactorily.
• Ensure the Outlet is set-up for service and supervise for a smooth operation.
• Direct and supervise the service team to ensure that all duties are performed as per standards.
• Ensure that all Employees have received adequate training to perform their duties.
• Maintain concise record of all beverage stock to ensure availability.
• Coordinate with the Headwaiter or Outlet Manager to plan and conduct skills training.
• Performs other duties assigned by his/her supervisor.

Job description

Accorhotel Dubai seeks a Food & Beverage Captain who will be an ambassador for our service and cuisine, delivering professional, guest‑focused hospitality to make every stay memorable. You will also assist the Outlet Manager to run the outlet smoothly.

You will supervise waiters and busboys, deepen knowledge of the menu, handle guest queries, ensure the outlet is set up for service, and lead the service team to standards.