F&B Hostess

The First Group Hospitality; Dubai; On-site; AED 39,000 - 67,000; Full time

Job summary

The First Group Hospitality is seeking a Host/Hostess to be the first point of contact for guests in our Dubai venue. You will ensure a positive dining experience from arrival to departure, coordinating seating, reservations, and guest inquiries with excellent service.

Ideal candidates will have prior hosting experience, strong communication skills, and a good understanding of restaurant etiquette and safety regulations.

Qualifications

• Experience as a Host/Hostess.
• Understanding of restaurant etiquette.
• Familiarity with health and safety regulations.
• Experience in managing reservations.
• Demonstrable customer-service skills.
• Excellent communication skills (via phone and in-person).
• Strong organizational skills with the ability to monitor the entire dining and bar area.

Responsibilities

• Welcome guests to the venue and manage seating/queues.
• Provide accurate wait times and monitor waiting lists.
• Escort guests to dining or bar areas and present menus.
• Coordinate with staff on seating options and reservations.
• Greet guests upon departure and handle inquiries politely.
• Maintain a clean reception area and aid with guest needs.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Phone etiquette

Job description

Overview

About The First Group Hospitality:

The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimiserevenue, and maximiseasset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com

Job Description

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests. For this role, you should have solid organizational and people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure.

JOB DUTIES

• • Welcome guests to the venue
  • Provide accurate wait times and monitor waiting lists
  • Manage reservations
  • Escort customers to assigned dining or bar areas
  • Provide menus and announce Waiter/Waitress’s name
  • Greet customers upon their departure
  • Coordinate with wait staff about available seating options
  • Maintain a clean reception area
  • Cater to guests who require extra attention (e.g. children, elderly)
  • Answer incoming calls and address customers’ queries
  • Assist wait staff as needed

Desired Skill & Expertise

Requirements

• • Previous work experience as a Host/Hostess
  • Understanding of restaurant etiquette
  • Familiarity with health and safety regulations
  • Experience in managing reservations
  • Demonstrable customer-service skills
  • Excellent communication skills (via phone and in-person)
  • Strong organizational skills with the ability to monitor the entire dining and bar area
  • Availability to work in shifts as needed
  • Good physical condition to walk and stand during an entire shift