F&B Captain

AccorHotels Middle East; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Discounted rates

Learning programs

Career development

CSR activities

Job summary

AccorHotels Middle East is seeking a Captain for our Dubai property to deliver exceptional F&B service and lead the outlet team. You will supervise waitstaff, ensure menu knowledge, and maintain service standards to create memorable guest experiences.

Bring 2–3 years in hotel F&B, strong leadership, and a passion for hospitality. This on-site role offers growth within our international portfolio and visa support for eligible candidates.

Qualifications

• Experience in hotel industry preferred.
• Excellence in strategic leadership and team management.
• Creative and passionate about food and customer service.
• Able to work in a high-pressure environment.

Responsibilities

• Supervises the activities of Waiters and Busboys in the assigned area.
• Serve Food & Beverage according to hotel standards.
• Know the menu deeply to advise Guests.
• Handle guest queries and complaints satisfactorily.
• Ensure outlet setup and smooth operation.

Skills

Guest service

Team leadership

Food & Beverage knowledge

Customer relations

High-pressure work

Job description

Company Description

Swissotel Al Ghurair & Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10-minute drive from Dubai International Airport.

Job Description

Passionate about the Food & Beverage, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. As a Captain, you are responsible to provide professional and customer focused service to our Guests, ensuring their stay will become a memorable experience. Additionally, you need to assist the outlet manager to run the outlet smoothly.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

• Supervises the activities of the Waiters and Busboys in assigned area
• Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel
• Acquire in depth knowledge of the Food & Beverage menu of the assigned Outlet in order to assist and provide advice to Guests
• Practice good customer relations and attend to customer complaints and queries satisfactorily
• Ensure the Outlet is set-up for service and supervise for a smooth operation
• Direct and supervise the service team to ensure that all duties are performed as per standards
• Ensure that all Employees have received adequate training to perform their duties
• Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
• Checks the mise en place prior and after the operation
• Coordinates with the Headwaiter or Outlet Manager to plan and conduct skills training constantly.
• Performs other duties assigned by his / her supervisor

Qualifications

• Minimum 2-3 years of previous experience in hotel industry is preferred
• Excellence in strategic leadership and team management
• Creative and passionate about food and customer service
• Able to work in a high-pressure environment

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Visa requirements:

Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair & Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team.

We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests.

With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.