Experience & Operations Leader – Facilities Transformation

Jones Lang LaSalle; United Arab Emirates; On-site; AED 250,000 - 450,000; Full time

Job summary

Jones Lang LaSalle in the United Arab Emirates is seeking an experienced facilities operations leader to drive performance across hard and soft services. You will own incident management, automate routine tasks, and ensure audit-ready documentation while maintaining KPI and SLA compliance.

You will lead local teams, collaborate with regional leaders, manage vendor relationships, and implement new ways of working across country operations to improve service quality and efficiency.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration or related field.
• Experience leading operational transformation in facilities management.
• Knowledge of building regulations, health and safety.
• Strong project management and stakeholder engagement.

Responsibilities

• Drive operational excellence across hard and soft services.
• Manage incident management lifecycle and work order closure.
• Establish escalation protocols and accountability.
• Lead and develop operational teams for client service.
• Transform operations and enhance reporting frameworks.

Skills

Ops transformation

GCC market

Leadership

Budget management

Process improvement

FM platforms

Client communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

FM platforms

Job description

Jones Lang LaSalle in the United Arab Emirates is seeking an experienced facilities operations leader to drive performance across hard and soft services. You will own incident management, automate routine tasks, and ensure audit-ready documentation while maintaining KPI and SLA compliance.

You will lead local teams, collaborate with regional leaders, manage vendor relationships, and implement new ways of working across country operations to improve service quality and efficiency.