Workspace, Experience & Operations Lead

Jones Lang LaSalle; United Arab Emirates; On-site; AED 250,000 - 450,000; Full time

Job summary

Jones Lang LaSalle in the United Arab Emirates is seeking an experienced facilities operations leader to drive performance across hard and soft services. You will own incident management, automate routine tasks, and ensure audit-ready documentation while maintaining KPI and SLA compliance.

You will lead local teams, collaborate with regional leaders, manage vendor relationships, and implement new ways of working across country operations to improve service quality and efficiency.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration or related field.
• Experience leading operational transformation in facilities management.
• Knowledge of building regulations, health and safety.
• Strong project management and stakeholder engagement.

Responsibilities

• Drive operational excellence across hard and soft services.
• Manage incident management lifecycle and work order closure.
• Establish escalation protocols and accountability.
• Lead and develop operational teams for client service.
• Transform operations and enhance reporting frameworks.

Skills

Ops transformation

GCC market

Leadership

Budget management

Process improvement

FM platforms

Client communication

Problem solving

Education

Bachelor's degree

Tools

Microsoft Office

FM platforms

Job description

What your day-to-day will look like Through direct reports drive operational excellence across Hard and Soft services ensuring compliance with KPIs and SLAs and operational performanceImplement and champion a manage by exception operational model ensuring that routine work orders incidents and service delivery are managed autonomously by JLL with client involvement only for high-severity issues strategic decisions or material exceptionsEstablish clear escalation protocols and accountability pathways to reduce administrative burden on the client and empower the local JLL team to make decisions within agreed parametersOwn the end-to-end lifecycle of incident management and work order closure over area of responsibility ensuring all documentation evidence and corrective actions are completed retained and audit-readyLead and develop operational teams to deliver exceptional client service and performanceImplement transformation new ways of working methodologies across country operations challenging the status quo Enhance reporting and communication frameworks providing clear visibility of operational performanceWork closely with regional vertical leaders while driving local performance changes through WE amp O teamManage supply chain key relationships and embed a mindset to hold vendors accountable for quality and timelinessLead vendor performance management ensuring contract compliance timely delivery and quality standards Lead by example with decisive action risk-based prioritization and elevated operational standards

Desired or preferred experience and technical skills:

• Proven success in operational transformation
• Strong understanding of GCC market requirements & challenges and local regulations
• Exceptional leadership ability with demonstrated team development capabilities
• Financial acumen and budget management expertise
• Experience implementing innovative operational improvement solutions
• Process-driven approach with ability to design and implement systematic improvements
• Proficiency with Microsoft Office and facilities management technology platforms

Required Skills and Experience:

• Experience managing teams with demonstrated people management skills
• Knowledge of building regulations, health & safety protocols, contractor management, and statutory compliance
• Project management experience with ability to meet tight deadlines
• Proven track record of working collaboratively to solve problems in a timely manner with professionalism
• Excellent communication skills with ability to engage effectively with clients and stakeholders
• Demonstrated ability to drive performance improvement and transformation initiatives
• Bachelor's degree in Facilities Management, Business Administration or related field, or equivalent experience