Facilities & Guest Experience Lead

Jones Lang LaSalle; United Arab Emirates; On-site; AED 90,000 - 130,000; Full time

Job summary

Jones Lang LaSalle in the United Arab Emirates seeks an experienced facilities professional to manage operations, safety, and client services across a busy building portfolio. You will oversee day-to-day operations, coordinate with vendors, and ensure a high standard of workplace experience.

You will lead audits, maintain asset registers, manage access and IT liaison, and drive improvements while ensuring compliance with safety regulations and SLAs.

Qualifications

• Experience in facilities, property management, hospitality or related fields.
• Excellent verbal and written communication in English and local language.
• Able to multitask and manage multiple projects simultaneously.
• Willingness to work in shifts or out of hours when required.
• Knowledge of building regulations, safety standards and contractor management.

Responsibilities

• Promote a healthy, safe work environment and oversee day-to-day facilities operations.
• Coordinate with engineering, cleaning, mail, and service partners to resolve incidents and ensure timely completion.
• Manage access control, IT relationships, and asset registers to support guest and colleague experience.
• Lead audits, inspections, and non-conformity actions; report findings to line manager.
• Ensure data integrity across systems and alignment with SLAs and KPIs.

Skills

Facilities management

Client services

Communication skills

Team collaboration

IT literacy (MS Office)

CMMS usage

Building Management Systems

Tools

Building Management Systems

CMMS

MS Office (Word, Excel, Outlook)

Job description

Jones Lang LaSalle in the United Arab Emirates seeks an experienced facilities professional to manage operations, safety, and client services across a busy building portfolio. You will oversee day-to-day operations, coordinate with vendors, and ensure a high standard of workplace experience.

You will lead audits, maintain asset registers, manage access and IT liaison, and drive improvements while ensuring compliance with safety regulations and SLAs.