Experience Manager, Villa & Community Management

KAIZEN Asset Management Services; Dubai; On-site; AED 300,000 - 540,000; Full time

Benefits offered by this job

High-profile flagship project

Sustainability initiatives

Professional team collaboration

Job summary

KAIZEN Asset Management Services in Dubai seeks an experienced Experience Manager for horizontal community management of villas and townhouses. You will lead resident relations, facilities coordination, and operations across buildings, ensuring service excellence.

You will monitor compliance with owners association bylaws, manage budgets and vendors, drive sustainability, and collaborate with cross-functional teams to deliver outstanding living experiences for residents and owners.

Qualifications

• Minimum 5 years in owners association management.
• Experience in villa/townhouse communities preferred.
• Certification in property management (e.g., CMCA, M100, PCAM) is advantageous.
• Strong knowledge of local laws and regulations related to owners associations.

Responsibilities

• Oversee community management including finances, maintenance, and resident experience.
• Ensure compliance with laws, regulations, and by-laws.
• Monitor service providers' performance against SLAs and KPIs.
• Develop strategies to optimize and grow managed buildings.
• Collaborate with cross-functional teams to improve service delivery.
• Lead sustainability initiatives and technology integration.
• Build relationships with owners, vendors, and authorities.
• Prepare regular reports for senior management and clients.

Skills

Communication skills

Interpersonal abilities

Property management software

Sustainability awareness

Education

Bachelor's degree in Business Administration, Real Estate, or related field

Master's degree preferred

Tools

CMCA

PCAM

M100

Job description

KAIZEN Asset Management Services in Dubai seeks an experienced Experience Manager for horizontal community management of villas and townhouses. You will lead resident relations, facilities coordination, and operations across buildings, ensuring service excellence.

You will monitor compliance with owners association bylaws, manage budgets and vendors, drive sustainability, and collaborate with cross-functional teams to deliver outstanding living experiences for residents and owners.