Community Manager - Luxury Residential

AlFuttaim; Dubai; On-site; AED 279,000 - 424,000; Full time

Job summary

Al-Futtaim in Dubai seeks a highly experienced Community Manager for Luxury Residential estates, villas, and premium shared spaces. You will oversee asset protection, facilities coordination, and premium resident services, ensuring exceptional living environments for high-net-worth residents.

Responsibilities include strategy development, vendor governance, annual operating and CAPEX planning, and continuous improvement of service delivery while maintaining luxury standards.

Qualifications

• Bachelor's degree in Real Estate, Property Management, Hospitality, Business Administration, Facilities Management, or related.
• Minimum 10 years of experience in premium residential communities or luxury villa environments.
• Dubai/UAE community management experience; ability to work with high-net-worth residents.

Responsibilities

• Establish a community management strategy aligned with landlord priorities and resident expectations.
• Define operating model and service standards for a premium residential environment.
• Lead stakeholder engagement with residents, landlords, suppliers, and partners.
• Prepare annual operating plans covering services, operations, budgets, and CAPEX.
• Oversee facilities, landscaping, security, and other essential community services.
• Monitor KPIs, SLAs, and vendor performance; drive continuous improvement.
• Develop lifestyle programs and resident engagement activities for premium communities.
• Maintain records on property condition, maintenance history, and enhancements.

Skills

Luxury residential community mgmt

Resident experience

Facilities management

Vendor management

OPEX budgeting

CAPEX planning

Education

Bachelor's degree in Real Estate/Property Management/Hospitality

Job description

Job Snapshot

Community Manager - Luxury Residential Role: Community Manager - Luxury Residential Location: Dubai, United Arab Emirates Industry: Real Estate Function: Property Management Experience: Minimum 10 years Job Type: Full-time

Position Overview

Community Manager - Luxury Residential in Dubai, United Arab Emirates is a Real Estate opportunity with Al-Futtaim focused on strategic management of premium residential communities and luxury villas. Al-Futtaim is hiring an experienced community management professional to deliver hospitality-led resident services, protect asset quality, oversee facilities and service partners, manage OPEX and CAPEX performance, and create an exceptional living environment for high-net-worth residents.

Job Details

Country: United Arab Emirates City: Dubai Industry: Real Estate Function: Property Management Salary: 25000-38000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context

The Community Manager serves as the senior operational representative of the landlord within a high-end residential environment. The role combines luxury property management with resident experience, facilities coordination, lifestyle programming, vendor governance, and commercial oversight. By maintaining premium service standards while protecting villas and shared assets, the position contributes directly to resident retention, community reputation, property value, and sustainable operating performance.

Key Responsibilities

• Establish a community management strategy aligned with landlord priorities, asset objectives, and resident expectations.
• Define the operating model and service standards required for a premium residential environment.
• Act as the senior landlord representative and principal community management contact for residents and household representatives.
• Prepare annual operating plans covering resident services, property operations, lifestyle activities, budgets, and capital requirements.
• Recommend community enhancements based on operational performance, resident expectations, and asset priorities.
• Introduce continuous improvement initiatives using resident feedback and measurable service data.
• Build a resident experience framework appropriate for high-net-worth households and luxury villa communities.
• Develop trusted relationships through personalized, discreet, and responsive service.
• Establish proactive resident communication through newsletters, digital platforms, notices, and direct engagement.
• Take ownership of sensitive service recovery situations and high-profile resident concerns.
• Oversee facilities management, landscaping, security, and other essential community services.
• Conduct regular inspections to verify that villas, common areas, landscaping, and community infrastructure meet agreed luxury standards.
• Monitor service-provider KPIs and SLAs and intervene where performance falls below contractual expectations.
• Coordinate multiple service partners to maintain seamless operations and continuity of resident services.
• Identify operational efficiencies without reducing the quality of the resident experience.
• Protect the physical condition and presentation of luxury villas and community assets.
• Coordinate preventative maintenance, reactive repairs, refurbishments, and property enhancement works.
• Track critical maintenance activities to ensure completion within agreed timelines.
• Inspect completed maintenance and enhancement works before acceptance.
• Maintain accurate records covering property condition, defects, maintenance history, and enhancement requirements.
• Develop an annual community lifestyle and engagement calendar informed by resident demographics and interests.
• Create wellness, family, sporting, cultural, and social initiatives appropriate to the community.
• Develop relationships with premium brands and lifestyle partners that can add value to residents.
• Manage community events from concept and supplier coordination through delivery, safety control, and budget closure.
• Analyze participation levels and resident feedback to refine future programming.
• Manage relationships with landlords, residents, suppliers, contractors, and community partners.
• Lead supplier performance reviews and ensure compliance with contractual obligations.
• Support procurement activities, contract renewals, and service-provider evaluations.
• Contribute to annual OPEX and CAPEX budgeting and forecasting.
• Monitor actual expenditure against approved budgets and investigate material variances.
• Identify cost optimization opportunities that preserve premium service and property standards.
• Ensure operations comply with applicable UAE requirements and internal governance procedures.
• Maintain appropriate community safety, security, emergency response, and business continuity arrangements.
• Conduct periodic operational and compliance reviews and ensure identified issues are addressed.
• Produce management reports covering resident satisfaction, operational performance, community engagement, and financial results.
• Maintain a performance dashboard incorporating meaningful KPIs, service trends, and management insights.

Ideal Profile

• Bachelor 's degree in Real Estate, Property Management, Hospitality, Business Administration, Facilities Management, or a related discipline.
• Minimum 10 years of relevant experience managing premium residential communities or luxury villa environments.
• Substantial Dubai or UAE community management experience.
• Demonstrated success working directly with high-net-worth residents and household representatives.
• Strong understanding of hospitality-led residential service standards.
• Proven ability to manage complex community operations involving multiple service providers.
• Experience overseeing facilities management, landscaping, security, maintenance, and property presentation.
• Commercial understanding of OPEX, CAPEX, forecasting, variance analysis, contracts, and supplier performance.
• Experience managing preventative and reactive maintenance within high-value residential assets.
• Strong capability in service recovery and handling sensitive resident matters with discretion.
• Comfortable developing resident engagement and lifestyle programs for premium communities.
• Knowledge of UAE regulatory, safety, and community governance requirements.
• Strong strategic planning ability combined with practical operational leadership.
• Excellent written and verbal communication skills.
• Confident presenting performance information and recommendations to senior stakeholders.
• Relationship-driven approach with the judgement required to balance resident expectations, asset protection, and commercial priorities.

Skills Set

• Luxury residential community management
• Property management
• Luxury villa management
• Resident experience
• High-net-worth resident services
• Hospitality-led service
• Community operations
• Asset protection
• Facilities management
• Preventative maintenance
• Reactive maintenance
• Property inspections
• Landscaping coordination
• Security management
• Service recovery
• Resident engagement
• Lifestyle programming
• Community events
• Vendor management
• Supplier performance
• KPI management
• SLA management
• Contract management
• Procurement support
• OPEX budgeting
• CAPEX planning
• Budget forecasting
• Variance analysis
• Cost optimization
• Compliance management
• Operational risk
• Business continuity
• Performance dashboards
• Management reporting

Why Join Us

This position offers responsibility for the complete performance of a premium residential community rather than a narrow property operations remit. It combines luxury resident experience, asset stewardship, lifestyle management, commercial control, and service-provider leadership within Dubai 's established Real Estate market. The breadth of the portfolio provides valuable scope for progression into senior community management, residential asset management, property operations, and broader real estate leadership roles.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Al-Futtaim Group Real Estate manages a substantial portfolio of residential, commercial, retail, hospitality, educational, and healthcare developments across the MENA region. Its activities extend from master planning and development through leasing, operations, and long-term property management, including major mixed-use destinations such as Dubai Festival City and Cairo Festival City.