Experience Manager - Horizontal Community

KAIZEN Asset Management Services; Dubai; Vor Ort; AED 300.000 - 540.000; Vollzeit

Benefits dieser Stelle

High-profile flagship project

Sustainability initiatives

Professional team collaboration

Zusammenfassung

KAIZEN Asset Management Services in Dubai seeks an experienced Experience Manager for horizontal community management of villas and townhouses. You will lead resident relations, facilities coordination, and operations across buildings, ensuring service excellence.

You will monitor compliance with owners association bylaws, manage budgets and vendors, drive sustainability, and collaborate with cross-functional teams to deliver outstanding living experiences for residents and owners.

Qualifikationen

• Minimum 5 years in owners association management.
• Experience in villa/townhouse communities preferred.
• Certification in property management (e.g., CMCA, M100, PCAM) is advantageous.
• Strong knowledge of local laws and regulations related to owners associations.

Aufgaben

• Oversee community management including finances, maintenance, and resident experience.
• Ensure compliance with laws, regulations, and by-laws.
• Monitor service providers' performance against SLAs and KPIs.
• Develop strategies to optimize and grow managed buildings.
• Collaborate with cross-functional teams to improve service delivery.
• Lead sustainability initiatives and technology integration.
• Build relationships with owners, vendors, and authorities.
• Prepare regular reports for senior management and clients.

Kenntnisse

Communication skills

Interpersonal abilities

Property management software

Sustainability awareness

Ausbildung

Bachelor's degree in Business Administration, Real Estate, or related field

Master's degree preferred

Tools

CMCA

PCAM

M100

Jobbeschreibung

KAIZEN Asset Management Services is a leading Dubai-based property management firm established in 2006 and the region’s first ISO 9001:2015-certified provider. We deliver comprehensive solutions across Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services, serving prominent real estate clients across the UAE.

We are excited to launch a new flagship project and are seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The ideal candidate will have proven expertise in community operations, resident relations, and facilities coordination, with a passion for delivering exceptional living experiences.

Key Responsibilities

• Oversee community management, including financial management, maintenance, and resident experience.
• Ensure compliance with all relevant laws, regulations, and owners association bylaws.
• Monitor service providers’ performance, ensuring adherence to company SLAs and KPIs.
• Develop and implement strategies to optimize and grow the buildings under management.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Lead initiatives focused on sustainability, environmental stewardship, and technology integration.
• Establish and maintain strong relationships with property owners, vendors, and authorities.
• Regularly assess building operations to ensure efficiency and high standards.
• Prepare and present reports to senior management and clients.
• Stay updated on industry trends, best practices, and legal developments.

What We Offer

• Opportunity to manage a high-profile new project with KAIZEN AMS.
• A chance to contribute to innovative and sustainable community solutions.
• Collaboration with a passionate and professional team dedicated to excellence.

If you are an experienced community management professional with a passion for delivering outstanding service and creating thriving communities, we would love to hear from you.

Requirements

• Bachelors degree in Business Administration, Real Estate, or a related field (Masters degree preferred).
• Minimum of 5 years of experience in owners association management.
• certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.Commitment to sustainability and environmental stewardship.
• Technologically sawy with experience in property management software.