Community Manager

Driven Properties; Dubai; Vor Ort; AED 201.000 - 357.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Visa & medical insurance

Company laptop and tools

Structured onboarding & training

Growth-oriented environment

Exposure to diverse UAE portfolio

CRM access and technology stack

Collaborative high-performance culture

Career progression opportunities

Zusammenfassung

Driven Properties is seeking an experienced Community Manager in Dubai to operate at the intersection of owners association management and branded residential living. You will engage with unit owners, tenants, and the OA board to uphold brand standards and regulatory requirements.

The role demands hands-on governance, dispute navigation, and the ability to build genuine communities across premium developments. A strong track record with branded residences and OA frameworks is essential.

Qualifikationen

• Seasoned professional with experience in owners association management and branded residential living.
• Has navigated service charge disputes and built communities within premium developments.
• Understands Dubai OA regulatory framework and how it shapes activities.

Aufgaben

• Act as liaison between the owners association board, unit owners, tenants, and management company, maintaining trusted relationships across stakeholders
• Manage day-to-day community operations of a branded residential development, upholding OA and brand standards
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute AGM/EGMs, ensuring quorum, compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, ensuring SLA adherence
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism and neutrality
• Coordinate move-in/move-out logistics, enforce community rules, and issue violation notices
• Develop and deliver resident engagement programmes reflecting the brand identity of the development
• Maintain accurate records of owner register, unit usage, service charge accounts, and contractor performance
• Liaise with brand hotel/operator to ensure alignment on shared services and resident-facing standards
• Monitor community KPIs—satisfaction scores, response times, open issues—and report to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules with the technical team

Kenntnisse

Stakeholder management

Community management

Brand partner relations

Budget tracking

Communication skills

Operational precision

Tools

CRM systems

Jobbeschreibung

We are seeking an experienced Community Manager who hasoperatedat the intersection ofownersassociation management and branded residential living in Dubai. This is not an entry-level property role — we need someone who has sat across the table from unit owners, navigated service charge disputes,maintainedbrand partner relationships, and built genuine communities within premium developments. You understand that owners in a branded residence are simultaneously investors and residents, and you know how to serve both sides of that relationship. Your day-to-day combines operational precision, people skills, and a working knowledge of how Dubai's OA regulatory framework shapes what you can and cannot do.

• Act as the primary liaison between theownersassociation board, individual unit owners, tenants, and the management company —maintainingtrusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, andneighbourdisputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-outlogistics, enforce community rules, and issue violation notices whererequired
• Develop and deliver resident engagementprogrammes— community events, seasonal activations, owner communications — that reflect the brand identity of the development
• Maintainaccuraterecords of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

• Competitive salary, based on experience and market benchmarks
• Employment visa and comprehensive medical insurance coverage
• Company laptop and all necessary tools to perform effectively
• Structured onboarding and training programme to ensure full integration from day one
• A dynamic, growth-oriented work environment within one of Dubai’s leading asset management firms
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
• Access to Driven's proprietary CRM, systems, and technology stack
• A collaborative, high-performance team culture that values accountability, innovation, and excellence
• Clear opportunities for career progression within a growing asset management platform