Experience Manager, Community & Villa Developments

Kaizen; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

High-profile project opportunity

Sustainable community solutions

Collaborative team environment

Job summary

KAIZEN Asset Management Services in Dubai is seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The role emphasizes community operations, resident relations, and facilities coordination to deliver exceptional living experiences across flagship projects.

The position requires overseeing compliance, performance of service providers, sustainability initiatives, and regular reporting to senior

Qualifications

• Bachelor's degree in Business Administration, Real Estate, or a related field; Master’s degree preferred.
• Minimum of 5 years of experience in owners association management.
• Certification in property management or owners association management (e.g., CMCA, M100, PCAM).
• Strong knowledge of local laws and regulations related to owners' associations.
• Exceptional communication and interpersonal abilities.
• Proficiency in financial management and reporting.
• Commitment to sustainability and environmental stewardship.
• Technologically sawy with experience in property management software.

Responsibilities

• Oversee community management, including financial management, maintenance, and resident experience.
• Ensure compliance with laws, regulations, and owners association bylaws.
• Monitor service providers’ performance against SLAs and KPIs.
• Develop and implement strategies to optimize and grow the buildings under management.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Lead initiatives on sustainability, environmental stewardship, and technology integration.
• Establish and maintain relationships with property owners, vendors, and authorities.
• Prepare and present reports to senior management and clients.
• Stay updated on industry trends, best practices, and legal developments.

Skills

Community management

Financial management

Communication skills

Interpersonal abilities

Technology proficiency

Education

Bachelor's degree in Business Administration, Real Estate, or a related field

Master's degree preferred

Tools

Property management software

Job description

KAIZEN Asset Management Services in Dubai is seeking an experienced Experience Manager with a strong background in horizontal community management, particularly villa and townhouse developments. The role emphasizes community operations, resident relations, and facilities coordination to deliver exceptional living experiences across flagship projects.

The position requires overseeing compliance, performance of service providers, sustainability initiatives, and regular reporting to senior