Executive Tech Support & Security Lead

Black & Grey HR Consultancy FZE; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Black & Grey HR is recruiting for a senior-level Executive Technology Services Specialist in Abu Dhabi to provide confidential, proactive IT support for senior executives. You will manage devices, apps, and collaboration tools across Windows, macOS, iOS/iPadOS, Android, with emphasis on security and readiness.

Responsibilities include endpoint management, security controls, and ensuring seamless meetings via Teams and video conferencing. Flexible hours and on-call support may be required.

Qualifications

• Minimum 5 years of hands-on experience in executive technology support, advanced end user computing, endpoint engineering, or digital workplace services.
• Proven experience supporting senior executives or other high-priority users.
• Native Arabic speaker with fluency in English.
• Strong hands-on expertise in Windows, macOS, iOS/iPadOS, Android, and Microsoft 365.
• Practical experience with Microsoft Intune, Entra ID, MFA, endpoint management, device compliance, and endpoint security.
• Strong experience with Microsoft Teams, video conferencing, and meeting-room technology.
• Good understanding of Wi‑Fi, VPN, connectivity, and general network troubleshooting.

Responsibilities

• Act as the primary technology point of contact for designated executive offices and senior leadership.
• Take end-to-end ownership of executive technology issues, ensuring timely resolution with minimal disruption.
• Configure, maintain, and troubleshoot laptops, tablets, smartphones, peripherals, and workplace technology.
• Support Windows, macOS, iOS/iPadOS, and Android environments.
• Provide technical assistance for Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.
• Prepare and validate technology for executive meetings, presentations, video conferences, and important external engagements.
• Troubleshoot Microsoft Teams, video conferencing, and meeting-room technology.
• Independently diagnose and resolve complex device, application, connectivity, Wi‑Fi, VPN, and network-related issues.
• Coordinate with infrastructure, cybersecurity, network, application, and external support teams while retaining ownership until resolution.
• Identify recurring issues, perform root-cause analysis, and implement permanent corrective actions.
• Identify opportunities to improve executive productivity through approved AI assistants, automation, and emerging workplace technologies.

Skills

Executive support

Endpoint management

Cybersecurity awareness

Microsoft 365

Teams/meeting tech

Arabic-English bilingual

Tools

Microsoft Intune

Entra ID

MFA

Microsoft Teams

WiFi/VPN troubleshooting

Job description

Black & Grey HR is recruiting for a senior-level Executive Technology Services Specialist in Abu Dhabi to provide confidential, proactive IT support for senior executives. You will manage devices, apps, and collaboration tools across Windows, macOS, iOS/iPadOS, Android, with emphasis on security and readiness.

Responsibilities include endpoint management, security controls, and ensuring seamless meetings via Teams and video conferencing. Flexible hours and on-call support may be required.