Global Director- Key Account Management - Consumer

DP World; Dubai; Hybrid; AED 900,000 - 1,200,000; Full time

Job summary

DP World is seeking a Global Director for Key Account Management - Consumer to lead strategic client relationships and growth across the consumer goods sector. This senior role will drive account plans, coordinate cross-functional teams, and deliver executive-level engagement with key clients globally.

You will shape the growth strategy, manage complex bids, and ensure high-performance through global account planning and proactive issue resolution, while mentoring a dispersed team across regions.

Qualifications

• Proven track record of consistently achieving sales quotas at relevant scale.
• Minimum 10 years' experience in transport, logistics, or freight forwarding with focus on Consumer Goods.
• Extensive sales experience with demonstrable results.
• Experience leading and managing global teams.
• FMCG sector experience in Beverages, Non-Perishable Foods, Personal Care.

Responsibilities

• Develop and maintain strategic client relationships at C-suite level.
• Lead account plans and quarterly business reviews with assigned accounts.
• Manage global account plans and track growth, renewals and profitability.
• Coordinate internal resources to tailor solutions and close deals.
• Mentor teams and promote best practices in global account management.
• Act as DP World ambassador, ensuring safety and ethical standards.

Skills

Sales quotas

Global team leadership

Strategic client management

Understanding FMCG sectors

Customer-centric mindset

Education

Business/Logistics degree

Job description

Global Director- Key Account Management - Consumer

Trending

About Us

We are a leading provider of smart logistics solutions, we help trade flow across the globe. We think ahead, anticipate change and deploy industry-leading technology to create innovative trade solutions while ensuring a positive impact on economies, societies and our planet. Our dedicated, diverse and professional teams are committed to bringing every customer and partner unrivalled value. We do this by building and growing long lasting relationships – with governments, shippers, traders, and other stakeholders.

Job Description

Job Purpose:

The Global Director, Key Account Manager (GKAM) operates within a dynamic, fast-moving consumer goods logistics environment where digital transformation, sustainability initiatives, and emerging technologies are reshaping industry practices. The GKAM will serve as the primary voice and face of DP World, playing a pivotal role in our Consumer Vertical growth strategy.

The GKAM is responsible for nurturing and growing strategic relationships with our key clients globally, driving account plan execution, building trusted C-suite relationships, proactively identifying and qualifying opportunities, coordinating required expertise to scope and secure business, facilitating Quarterly Business Reviews (QBRs), and providing comprehensive visibility and regular updates to all stakeholders.

Key Accountabilities:

Strategic Client Management

• Develop a comprehensive understanding of customers' business operations (strategic, operational, financial)
• Build and maintain robust relationships with C-suite and senior client executives. Understand their strategic ambitions, business needs, and challenges
• Provide proactive solutions to address the customer’s challenges whilst serving as the primary point of contact and internal advocate

Ensure (potential) customers understand the full spectrum of services and capabilities DP World offers (the complete toolbox) to meet evolving logistics

Business Development and Growth

Plan,schedule, and facilitate Quarterly Business Reviews and Customer Satisfaction Interviews with assigned accounts whilst maintaining current and future opportunities pipeline

• Identify account growth and expansion opportunities, coordinate with internal teams to develop solutions for profitable sales volume aligned with strategic account objectives
• Understand customer buying processes and identify all influencers, intimately understanding their requirements
• Lead the Bid Process, ensuring solution development, pricing, and negotiation efforts optimally address customer needs whilst coordinating involvement of all key internal stakeholders

Account Planning and Performance Management

• Own development and continuous updating of customer global account plans, ensuring fitness for purpose as account management tools
• Maintain plan integrity against customer needs for strategic planning via executive reviews
• Track key account metrics, alert internal stakeholders of performance or cost-to-serve requirements, ensuring action plans are initiated and executed to resolution
• Maintain current pipeline with quantified opportunities, values, and win probabilities. Track growth, conversion, renewals, leakages, losses, margin

Issue Resolution and Coordination

• Handle high-severity requests and issue escalations as required
• Coordinate company personnel involvement, including support, service, and management resources, to meet account performance objectives and customer expectations requirements

Team Development and Best Practice

• Mentor, coach and support team members to ensure best practice and standardized global account management approaches

Other

• Responsible for the leadership of an engaged, geographically dispersed team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound.
• Always Act as ambassador for DP World; promoting and demonstrating positive behaviors in harmony with DP World’s Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following DP World’s Code of Conduct and Ethics policies
• Perform other related duties as assigned

Experience, Skills and Qualification:

• Degree or equivalent in Business Administration, Transport/Logistics, or related field
• Proven track record of consistently achieving sales quotas at relevant scale
• Minimum 10 years' experience within transport, logistics, or freight forwarding industry (or similar service industry) with specific focus on the Consumer Goods Sector
• Extensive sales experience with demonstrable results
• Experience leading and managing global teams
• Deep experience and affinity with the following FMCG Sectors: Beverages, Non-Perishable Foods, Personal Care.
• Customer-centric mindset, collaborative working style, innovative, dynamic and insightful
• Comprehensive understanding of contractual requirements across all facets

#LI-DS2

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.

By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.

With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what ’ s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

Job Info

• Job Identification 23160
• Job Category Commercial Logistics
• Locations JAFZA LOB 17 - Fifth Floor, Dubai, AE (Remote)