Executive Lounge Waiter / Waitress

Kempinski Hotels; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Kempinski Hotels in Dubai, United Arab Emirates, seeks a front office/guest services professional to deliver exceptional food and beverage service in the outlet. You will uphold Kempinski’s standards, upsell products, and maintain impeccable personal presentation in a fast-paced environment.

The role requires punctuality, thorough knowledge of offered services and menu items, and the ability to handle guest inquiries with courtesy and efficiency. Training on POS and safety procedures is provided.

Qualifications

• Must be customer-focused and able to provide courteous, professional service.
• Ability to upsell and explain menu items and promotions.
• Maintain high personal appearance and hygiene standards per hotel policy.

Responsibilities

• Provide food and beverage service to guests in the assigned outlet.
• Report for duty punctually in correct uniform and with nametag.
• Deliver courteous, professional and efficient service at all times.
• Be knowledgeable of all hotel services and food and beverage items.
• Upsell items and offer alternatives to guests.

Skills

Customer service

Upselling

Professional appearance

POS system knowledge

Tools

POS system

Job description

Department: Rooms Division, Front Office & Guest Services

Department: Rooms Division, Front Office & Guest Services

Location: United Arab Emirates - Dubai

Description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities

• Responsible to Executive lounge Supervisor, Assistant Manager, Front Office Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.

Job Requirements

• All rules & regulations are strictly adhered within the hotel including hotel’s policy on fire and safety as well as hygiene regulations including HACCP.
• The service team is well managed, having delegated the appropriate tasks to the team members.
• A High quality of product and service is maintained in the Executive lounge.
• The Executive lounge is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

About Kempinski

Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury. Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments, and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodations, superb cuisine, and unrivaled facilities - complemented by impeccable service. For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility, and efficiency. Put simply, they are the first choice for the discerning individual. In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambiance with the international standards of service and luxury that Kempinski guests have come to expect.