Event Account Manager – Client Servicing

AELive Events; Dubai; On-site; AED 102,000 - 122,000; Full time

Job summary

AELive Events in Dubai seeks an experienced Event Account Manager - Client Servicing to own client relationships from inquiry to delivery and post-event follow-up.

You will translate client needs into clear internal briefs, coordinate creative and production resources, and manage proposals, budgets, approvals, and communications to ensure successful events.

Qualifications

• Experience in an Account Manager, Client Servicing, or equivalent client-facing events role.
• Ability to interpret client briefs and translate into clear requirements for teams.
• Strong communication, relationship-management and problem-solving skills.

Responsibilities

• Manage incoming client inquiries and act as primary day-to-day contact.
• Translate client objectives into internal requirements for creative/production teams.
• Coordinate proposals, budgets, scopes of work, and timelines.
• Present recommendations and commercial information to clients.
• Maintain alignment of scope, deliverables and approvals throughout delivery.
• Attend site visits, rehearsals, and live events as required.
• Capture client feedback and support final closeout.

Skills

Account Management

Client Servicing

Project Coordination

English proficiency

Negotiation

Job description

Event Account Manager - Client Servicing

Location: Dubai, UAEEmployment: Full-time Joining: Immediate Salary: AED 10,000 per month + commission

This vacancy is specifically for candidates who are currently based in the UAE, have a proven UAE track record within the events industry, and are available to join immediately. To be considered, you must have: A minimum of 3 years of relevant UAE experience within an event management, experiential, exhibition, brand activation, or integrated creative agency. Direct experience in client servicing or account management, not only sales, marketing, administration, or business development. Proven experience managing event projects from client brief through proposal, approvals, production, live delivery, and project closeout. Practical knowledge of the UAE events and production environment. Availability to join immediately. Acceptance of the compensation package of AED 10,000 per month + commission. Applications that do not meet these core requirements will not progress to the next stage.

About the Role

We are looking for an experienced Event Account Manager - Client Servicing who can take ownership of the client relationship from the first inquiry through final event delivery and post-event follow-up. This is a hands-on, client-facing role within the events industry. You will be responsible for understanding what the client needs, translating that requirement into a clear internal brief, coordinating the appropriate creative and production resources, managing proposals and commercial requirements, maintaining client approvals and communication, and keeping the account aligned throughout delivery. You are not expected to personally execute every creative, technical, or production task. You are expected to understand the event-production process well enough to manage the client relationship effectively, ask the right questions, identify risks early, and ensure the correct internal teams have the information and approvals required to deliver.

Key Responsibilities

Manage incoming client inquiries and act as the primary day-to-day client contact throughout the project lifecycle. Understand the client's objectives, event requirements, stakeholders, timelines, budgets, approval processes, and commercial expectations before execution begins. Translate client briefs into clear internal requirements for creative, production, technical, operations, and commercial teams. Coordinate proposals, presentations, quotations, scopes of work, project timelines, budgets, and client-facing documentation. Present proposals, recommendations, concepts, and commercial information clearly and professionally to clients. Manage client feedback, revisions, approvals, action points, deadlines, and project communication. Maintain alignment between the client and internal teams regarding scope, deliverables, responsibilities, timing, and approved changes. Coordinate with production and project teams during planning, pre-production, site visits, venue coordination, rehearsals, installation, live event delivery, and project closeout. Track quotations, approved budgets, variations, purchase requirements, and relevant commercial documentation with the appropriate internal teams. Identify scope changes early and ensure additional requirements are documented and commercially addressed before execution. Attend client meetings, site visits, venue meetings, rehearsals, and live events when required. Maintain accurate meeting notes, action trackers, approvals, correspondence, and project-status information. Anticipate potential issues and escalates risks before they affect the client relationship, project timeline, quality, scope, or budget. Support pitches and new opportunities by coordinating presentations, estimates, project information, and internal inputs. Develop strong long-term client relationships and identify appropriate opportunities for repeat business and account growth. Complete post-event follow-up, close outstanding actions, capture client feedback, and support final commercial and project closeout.

Mandatory Requirements

Currently based in the UAE. Available to join immediately. Minimum 3 years of UAE experience within an events, experiential, exhibition, activation, or integrated creative agency. Proven experience in an Account Manager, Client Servicing, or equivalent client-facing events role. Demonstrated responsibility for clients across multiple stages of a live-event project. Strong understanding of event-management and event-production workflows. Ability to interpret a client brief and convert it into clear requirements for creative, production, technical, and operations teams. Experience working with proposals, presentations, quotations, project timelines, budgets, scopes of work, and commercial variations. Strong client communication, presentation, negotiation, relationship-management, and problem-solving skills. Strong organizational ability and experience managing multiple projects, stakeholders, deadlines, and approval processes simultaneously. Professional written and spoken English. High attention to detail in client communication, documentation, budgets, approvals, and follow-up. Ability to remain organized and commercially aware during fast-moving event-production periods.

Strongly Preferred Experience

Preference will be given to candidates with demonstrated UAE experience in: Corporate events Government events Conferences and awards Exhibitions Brand activations Large-scale event production Staging and technical production AV and lighting coordination Fabrication and temporary structures Event branding Venue and supplier coordination Client pitches and proposal presentations Budget tracking and commercial variations

This Role Is Not Suitable If Your experience is primarily in:

General B2B sales with no events background Business development without responsibility for project delivery Digital marketing or advertising account management without live-events experience Hotel or venue sales without agency-side event-management experience Administrative event coordination without direct client ownership Event roles outside the UAE with no relevant UAE industry experience

Compensation

AED 10,000 per month + commission. Candidates should apply only if this compensation structure is suitable for them.