EV Technical Support Engineer: Diagnostics & Field Support

Al-Futtaim

Dubai

On-site

AED 60,000 - 90,000

Full time

6 days ago

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Job summary

Al-Futtaim is building a pool of talent for a future Technical Support Engineer role in Abu Dhabi. You will diagnose complex electrical vehicle concerns, validate issues, and deliver remote technical assistance to service teams.

The role requires a Diploma/Engineering background, strong diagnostic skills, and hands-on experience with EV systems. You will work with technicians, managers, and service locations to ensure quality repairs and knowledge sharing.

Qualifications

Diploma or equivalent qualification in Mechanical or Electrical Engineering.
IMI Electric/Hybrid Vehicle Level 3 or 4 certification would be an advantage.
At least six years of experience in automotive service and repair, including a minimum of three years as a Master Technician within dealer service operations or an equivalent environment.
Strong knowledge of automotive electronics, onboard diagnostics, and new-generation vehicles.
Practical understanding of electric and plug-in hybrid vehicle systems.
Proven experience in technical diagnosis, troubleshooting, and repair support.
Strong leadership, analytical, communication, planning, and coaching skills.

Responsibilities

Provide diagnostic support for complex technical and electrical vehicle concerns.
Validate reported issues and recommend repair solutions.
Deliver remote technical assistance to service teams.
Conduct field visits when hands-on support is required.
Prepare and submit detailed technical and quality reports.
Follow up on technical cases until resolution.
Escalate unresolved or critical issues to stakeholders.
Analyse failed components and coordinate submissions for investigations.
Provide on‑the‑job coaching to technicians to support quality repairs.
Ensure availability of technical literature, service bulletins, software-update equipment, and tools.
Support service teams in applying modern diagnostic and repair methods.