Senior EV & PHEV Technical Support Engineer

AlFuttaim; Abu Dhabi; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

None

Job summary

Al-Futtaim in Abu Dhabi seeks a Technical Support Engineer for electric and plug-in hybrid vehicles. You will diagnose, troubleshoot, and support service locations with advanced electrical and powertrain issues, guiding technicians toward effective repairs.

The role emphasizes field visits, remote diagnostics, and detailed reporting, requiring a strong EV/HEV background, Master Technician experience, and a commitment to service quality in a fast-paced automotive environment.

Qualifications

• Diploma or equivalent in Mechanical Engineering, Electrical Engineering, or related technical discipline.
• Minimum 6 years of professional experience in automotive service and repair.
• At least 3 years of experience working as a Master Technician within dealer service operations or equivalent.
• Demonstrated experience in advanced vehicle diagnostics, technical troubleshooting, and repair support.

Responsibilities

• Provide advanced diagnostic support for complex electrical, mechanical, and electronic concerns affecting EVs and PHEVs.
• Investigate reported technical problems, validate diagnostic findings, and recommend repair solutions.
• Support service technicians in identifying faults involving modern automotive electronics, onboard diagnostic systems, and EV powertrain components.
• Deliver remote technical assistance to service locations to improve diagnostic accuracy and repair effectiveness.
• Conduct field visits when direct technical investigation or hands-on troubleshooting is necessary.
• Prepare detailed technical reports documenting diagnostic findings, repair recommendations, and quality-related observations.

Skills

Automotive electrical systems

Diagnostics & troubleshooting

Powertrain knowledge

Technical report writing

Communication & coaching

Education

Diploma in Mechanical or Electrical Engineering

IMI Electric/Hybrid Vehicle Level 3 or 4 certification (advantage)

Job description

Al-Futtaim in Abu Dhabi seeks a Technical Support Engineer for electric and plug-in hybrid vehicles. You will diagnose, troubleshoot, and support service locations with advanced electrical and powertrain issues, guiding technicians toward effective repairs.

The role emphasizes field visits, remote diagnostics, and detailed reporting, requiring a strong EV/HEV background, Master Technician experience, and a commitment to service quality in a fast-paced automotive environment.