EV Diagnostics Specialist – Master Fault-Finding & Support

AlFuttaim

Dubai

On-site

AED 133,920 - 200,880

Full time

14 days+

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Job summary

Al‑Futtaim in Dubai is seeking a Technical Advisor - EV Diagnostics to support BYD Aftersales. You will help service advisors and technicians identify complex faults, improve first‑time repair performance, and raise customer confidence in electric mobility service standards.

The ideal candidate has 5+ years in automotive workshop settings, hands-on diagnostic expertise, and strong English communication. This role offers full‑time hours and a path to advancement within a growing UAE network.

Qualifications

High school qualification in automotive technology or related field.
IMI certification or similar EV/PHEV qualification preferred.
Valid UAE driving licence mandatory.
Minimum 5 years of overall automotive dealership workshop experience.
At least 2 years in a Technical Advisor role, or 3 years as a Diagnostic Master Technician.
Strong diagnostic capability in a modern automotive workshop.
Experience with advanced diagnostics, technical reporting, warranty approvals, repair verification, and coaching.
Experience with electric/hybrid BYD or modern high‑voltage systems is an advantage.
Hands‑on knowledge of diagnostic tools, workshop equipment, scan tools, calibration requirements, and repair procedures.
Good understanding of warranty processes, standards, customer reporting, and service documentation.
Ability to identify, replicate, analyse, and resolve complex faults under time pressure.
Strong English communication; Arabic an advantage.

Responsibilities

Support service advisors during intake for advanced diagnostic cases by confirming symptoms and clarifying concerns.
Conduct road tests and observations to understand, verify, and replicate complex vehicle issues.
Provide hands‑on diagnostic support to technicians during repairs to ensure accurate fault identification and efficient resolutions.
Guide diagnostic technicians through procedures, test plans, and fault tracing for electric, hybrid, and conventional systems.
Review warranty repair cases to ensure reports and evidence meet requirements.
Coordinate with warranty, technical support, and workshop teams to improve repair quality and process compliance.
Ensure diagnostic tools, equipment, calibration, and software updates meet standards.
Share technical information via coaching, demonstrations, service bulletins, and continuous improvement.
Support Fix It First Time by reducing repeats, improving diagnostic accuracy, and strengthening verification.
Follow HSSE, 5S, SOPs, and principal guidelines in all activities.
Identify recurring issues and report with evidence, repair history, fault codes, and details.
Explain technical findings clearly alongside Service Advisors to customers.
Support workshop controllers and planners with technical input to improve repair flow and timelines.
Promote disciplined, safe work practices and accurate documentation.