EV Service Advisor - Customer Wins & Tech Insight

Al-Futtaim; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

BYD and Al-Futtaim Electric Mobility is seeking an EV Service Advisor in the UAE. You will guide customers through EV service journeys, provide expert advice, and ensure a seamless aftersales experience.

Your role builds loyalty, drives revenue, and delivers transparent, professional service from reception to delivery. Join a fast-growing EV brand ecosystem, collaborate with workshops, and promote charging solutions while maintaining high customer satisfaction and accurate documentation.

Qualifications

• Diploma or Bachelor's in Automotive, Mechanical Engineering, Business, or a related field.
• 2–3 years of experience as a Service Advisor or in a customer-facing Aftersales role within automotive.
• EV or Hybrid brands experience is highly preferred.
• Fluent English; Arabic is an advantage.
• UAE driving license is preferred.

Responsibilities

• Welcome customers and provide professional advice on EV maintenance, repairs, charging systems, and service requirements.
• Create service estimates and explain repair recommendations clearly and confidently.
• Build long-term customer relationships to enhance retention and loyalty.
• Coordinate with EV Technicians and workshop teams to ensure timely repair completion.
• Keep customers informed throughout the service process with regular updates.
• Promote additional services, accessories, charging solutions, and maintenance packages where appropriate.
• Ensure vehicles are delivered on time with a clear explanation of all work completed.
• Handle customer concerns professionally to achieve high customer satisfaction scores.
• Maintain accurate documentation and follow company policies and procedures.

Skills

Customer service

EV knowledge

Communication

Sales upselling

Technical explanations

Time management

MS Office

SAP experience

Education

Diploma or Bachelor's in Automotive/Mechanical/Business

Tools

SAP

Job description

BYD and Al-Futtaim Electric Mobility is seeking an EV Service Advisor in the UAE. You will guide customers through EV service journeys, provide expert advice, and ensure a seamless aftersales experience.

Your role builds loyalty, drives revenue, and delivers transparent, professional service from reception to delivery. Join a fast-growing EV brand ecosystem, collaborate with workshops, and promote charging solutions while maintaining high customer satisfaction and accurate documentation.