EV Service Advisor - BYD Aftersales

AlFuttaim; Dubai; On-site; AED 133,920 - 200,880; Full time

Job summary

Al‑Futtaim Electric Mobility is seeking an EV Service Advisor for BYD in Dubai to manage service visits, explain repairs, coordinate workshop activities, and support sales while delivering a professional BYD service experience from reception to delivery.

You will communicate clearly with customers, document issues, and provide accurate estimates, ensuring satisfaction and loyalty in a fast-evolving EV environment. UAE driving license preferred.

Qualifications

• Diploma or bachelor’s degree in Automotive Technology, Mechanical Engineering, Business, or a related field.
• 2–3 years in automotive service advising or customer-facing aftersales role.
• Experience with electric or hybrid vehicle brands preferred.
• Understanding of workshop operations, repair orders, service estimates, and vehicle delivery processes.

Responsibilities

• Welcome customers and create a professional service reception experience.
• Document symptoms and review vehicle history, maintenance schedules, and charging concerns.
• Create repair orders and prepare service estimates including labour, parts, and diagnostics.
• Explain maintenance requirements and charging systems in clear language to customers.
• Coordinate repair needs with EV Technicians and workshop teams.
• Provide regular updates to customers on progress and timelines.
• Upsell maintenance packages and charging solutions where appropriate.
• Ensure proper documentation and approvals before work begins.
• Support customer retention and post-delivery follow-up.

Skills

EV service advising

BYD aftersales

Automotive customer service

EV charging systems

Battery care guidance

Service estimates

Repair order management

Workshop coordination

Customer retention

CRM systems

SAP

Microsoft Office

Aftersales revenue

Customer satisfaction

Time management

Cross-functional coordination

Vehicle reception

Vehicle delivery

Warranty awareness

Service documentation

Customer approvals

Complaint resolution

Repair status updates

Maintenance packages

Charging solutions

Automotive accessories

Technical explanation

Education

Diploma or bachelor’s degree in Automotive Technology

Tools

SAP

Microsoft Office

CRM systems

Job description

Job Snapshot

EV Service Advisor - BYD Aftersales
Location: Dubai, United Arab Emirates
Industry: Automotive
Function: Technical Customer Service
Experience: 2‑3 years in automotive service advising or a customer‑facing aftersales role
Job Type: Full‑time

Overview

Al‑Futtaim Electric Mobility is hiring an EV Service Advisor for BYD in Dubai. The role manages electric vehicle service visits, explains repair requirements, coordinates workshop activities, supports sales, and communicates with customers throughout the service process. The advisor will represent BYD professionally from vehicle reception through final delivery, strengthening customer loyalty and supporting workshop revenue.

Key Responsibilities

• Welcome BYD customers and create a professional, efficient vehicle‑reception experience.
• Listen carefully to customer concerns and document reported symptoms accurately.
• Review vehicle history, maintenance schedules, warning messages, charging concerns, and previous repair records.
• Explain electric vehicle maintenance, battery care, charging systems, inspections, and repair requirements in clear language.
• Create accurate repair orders containing customer requests, vehicle information, and initial findings.
• Prepare service estimates covering labour, parts, maintenance, diagnostics, and approved additional work.
• Explain estimated costs, repair priorities, expected completion times, and warranty coverage.
• Obtain customer authorisation before beginning chargeable work.
• Coordinate repair requirements with EV Technicians, Diagnostic Technicians, workshop controllers, parts teams, and supervisors.
• Monitor job progress and identify any delays affecting the promised completion time.
• Provide regular and accurate updates to customers throughout the service process.
• Contact customers promptly when technicians identify additional repair or maintenance requirements.
• Translate technical workshop findings into simple, customer‑friendly explanations.
• Ensure customer decisions and approvals are recorded correctly.
• Promote suitable maintenance packages, vehicle accessories, charging solutions, and aftersales services.
• Identify genuine upselling opportunities that support vehicle performance, safety, convenience, or ownership value.
• Contribute to aftersales revenue without compromising transparency or customer trust.
• Build long‑term customer relationships through dependable communication and professional follow‑up.
• Support retention and loyalty by delivering a consistent BYD service experience.
• Address customer questions about electric vehicle operation, charging, routine care, and service intervals.
• Handle complaints and service concerns professionally and coordinate timely corrective action.
• Escalate complex technical or customer issues to the appropriate workshop leader.
• Review completed repairs with the workshop team before vehicle delivery.
• Confirm that inspections, quality checks, repairs, and required documentation have been completed.
• Ensure vehicles are prepared and delivered within the agreed timeline wherever operationally possible.
• Explain the completed work, replaced parts, warranty terms, invoice, and future service recommendations.
• Confirm customer understanding before closing the service visit.
• Follow up after delivery where required to verify satisfaction and resolve remaining concerns.
• Maintain accurate customer details, repair orders, estimates, approvals, invoices, and communication records.
• Follow company policies, standard operating procedures, warranty controls, and data‑handling requirements.
• Use Microsoft Office, SAP, customer relationship management platforms, and workshop systems as required.
• Work with the aftersales team to improve service quality, workshop utilisation, customer satisfaction, and operational efficiency.
• Maintain current knowledge of BYD vehicles, electric mobility, high‑voltage systems, charging products, and new automotive technologies.
• Participate in product, service‑process, sales, and customer‑experience training.
• Support a professional workplace aligned with safety, quality, environmental, and customer‑service standards.

Ideal Profile

• Diploma or bachelor’s degree in Automotive Technology, Mechanical Engineering, Business, or a related field.
• Between 2 and 3 years of experience as a Service Advisor or in a customer‑facing automotive aftersales position.
• Previous experience supporting electric or hybrid vehicle brands is highly preferred.
• Good understanding of automotive workshop operations, repair orders, service estimates, and vehicle delivery processes.
• Basic knowledge of electric vehicle technology, battery systems, charging equipment, and EV ownership requirements.
• Ability to explain technical recommendations in straightforward, customer‑friendly language.
• Strong customer handling, relationship‑building, and complaint‑resolution skills.
• Demonstrated sales and upselling ability within an aftersales or service environment.
• Confidence managing multiple customer cases and workshop deadlines simultaneously.
• Strong organisation, prioritisation, time management, and follow‑up skills.
• Good commercial awareness with a customer‑focused and results‑driven approach.
• Accurate documentation and system‑recording ability.
• Working knowledge of Microsoft Office applications.
• SAP experience would be advantageous.
• Excellent verbal and written English communication skills.
• Arabic language ability would be beneficial.
• UAE driving licence is preferred.
• Professional presentation and a strong commitment to customer satisfaction.
• Genuine interest in electric mobility and emerging automotive technology.

Skills Set

• EV service advising
• BYD aftersales
• Automotive customer service
• Electric vehicle maintenance
• EV charging systems
• Battery care guidance
• Service estimates
• Repair order management
• Workshop coordination
• Customer retention
• Customer relationship management
• Technical explanation
• Service upselling
• Maintenance packages
• Charging solutions
• Automotive accessories
• Repair‑status updates
• Customer approvals
• Complaint resolution
• Vehicle reception
• Vehicle delivery
• Warranty awareness
• Service documentation
• SAP
• Microsoft Office
• CRM systems
• Aftersales revenue
• Customer satisfaction
• Time management
• Cross‑functional coordination

Why Join Us

This position offers direct involvement in the expanding electric vehicle aftersales market while representing BYD, one of the world’s leading electric mobility and battery‑technology brands. The Service Advisor will gain valuable knowledge of EV ownership, charging systems, modern workshop processes, and customer relationship management. The role provides continuous learning, exposure to future‑focussed mobility technology, and opportunities for long‑term progression within Al‑Futtaim Automotive. It is well suited to an automotive aftersales professional seeking career stability, commercial development, and practical involvement in the UAE’s growing electric vehicle sector.

About the Company

Al‑Futtaim Automotive is a major regional mobility organisation operating across the Middle East, Asia, and Africa. Its activities cover vehicle distribution, manufacturing, leasing, fleet services, aftersales operations, commercial equipment, and electric mobility. Through Al‑Futtaim Electric Mobility and its partnership with BYD, the business is supporting wider adoption of sustainable transportation in the UAE. Its aftersales teams combine manufacturer expertise, trained technicians, modern workshop systems, and professional customer care throughout the vehicle ownership journey.