EUC IT Technician: End-User & POS Systems Support

Tata Consultancy Services; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

Tata Consultancy Services (TCS) is seeking IT technical associates to support IT systems for Office, Warehouse and Stores equipment, including desktops, PDTs, APs, and servers. The role includes incident resolution, onsite support, IMAC coordination, and a broad range of device, network, and application support across EUC environments.

Responsibilities cover installation, configuration, monitoring, and coordination with third parties to ensure service levels are met while maintaining security

Responsibilities

• Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Office, Stores & Warehouse).
• Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels
• Provide service request and incident status to end users.
• Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.
• Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier
• Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for correctness and proper authorization.
• Communicate with Users if there is any issue with an IMAC related service request.
• Coordinate and communicate with designated personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.
• Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.
• Connect equipment to network facilities (for example, LAN and/or WAN connectivity).
• Coordinate efforts with third-party service and maintenance providers as necessary to keep EUC equipment and software in good working order.
• Maintain standards for supported operating systems.
• Support for IM, Voice, Video, Collaboration services (O365)
• Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination
• Intranet and Remote Access Service
• Device encryption, File services, Print services
• IMACD and Break/Fix
• New warehouse opening/closing/shifting, Warehouse sale setup, Asset procurement (PR approval & documentation) for regular support & new projects
• Desktop/Laptop/VDI Management/Accessory & Support, Printer & Peripheral Management (coordination with support vendors on replacement / provisioning, allocation of replacements)
• Support service for Desktop/Laptop/VDI Management/Accessory & Support. Printer & Peripheral
• Retirement of all IT equipment’s that belongs to the store
• Configuration of printer driver
• configuration of BO Server, POS, Router, Switch, Wi‑Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers,
• Footfall Configuration, Bio‑Metric Attendance, Single‑Swipe configuration on POS,Telephone PABX and Phone Extension

Job description

Tata Consultancy Services (TCS) is seeking IT technical associates to support IT systems for Office, Warehouse and Stores equipment, including desktops, PDTs, APs, and servers. The role includes incident resolution, onsite support, IMAC coordination, and a broad range of device, network, and application support across EUC environments.

Responsibilities cover installation, configuration, monitoring, and coordination with third parties to ensure service levels are met while maintaining security