ESG Analyst

Novisto; Dubai; On-site; AED 660,000 - 840,000; Full time

Job summary

Novisto is seeking a ESG Customer Success professional in Dubai to onboard and drive adoption of our ESG platform. You will deliver advisory services, produce executive-ready outputs, and feed customer insights back into product improvements.

You will work with cross-functional teams to scale ESG expertise across the organization, while maintaining secure, trusted customer experiences and proactive risk management.

Qualifications

• Bachelor's or Master's degree in Sustainability, Environmental Science/Engineering, Business or related field.
• 3+ years in Sustainability, ESG reporting, or SaaS/consulting with knowledge of frameworks (CSRD/ESRS, ISSB/IFRS, GRI).
• Strong data-driven approach and ability to distill insights for executive audiences.

Responsibilities

• Own customer onboarding and adoption in collaboration with the Customer Success team.
• Deliver ESG advisory services and present executive-ready outputs.
• Translate customer needs into product requirements with Product team.
• Contribute to scaling ESG expertise and internal training.
• Ensure security controls are followed and report risks or incidents.

Skills

ESG expertise

Sustainability

Data analysis

Communication

Excel proficiency

Arabic language (asset)

Education

Bachelor's or Master's in Sustainability/Environmental field

Tools

Google Suite

Microsoft Office

Data visualization/basic analytics

Job description

In this role you ll be at the intersection of ESG customers and technology helping organizations turn their sustainability goals into meaningful action You ll own customer onboarding and adoption deliver high-impact ESG advisory services and bring customer insights directly into product improvements You ll also help shape how we scale ESG expertise across Novisto by sharing best practices supporting internal learning and partnering with Product to test and launch new capabilities all while helping ensure a secure trusted experience for our customers

Your responsibilities will include

• Interfacing with customers to understand their needs in collaboration with the Customer Success team
• Own customer onboardings end-to-end including environment creation and management metric creation and customization and data input as well as continuing to offer value through the adoption phase
• Deliver ESG advisory services and present executive-ready outputs to customers
• Sharing ESG knowledge internally via training and best-practice guidance to scale consistency across the organization
• Contributing to the testing and deployment of platform functionalities
• Translate customer needs into product requirements working collaboratively with Product to improve workflows
• Follow the policies and procedures
• Respect and follow the established security controls
• Report any risk incident or anomalous situation that could affect the security of Novisto or customer data

What we re looking for:

• Bachelor s or Master s degree in one of the following: Sustainability, Environmental Science, Environmental Engineering, Business, Finance, Development Studies, Communications or any related fields
• 3+ years experience in a relevant field, including Sustainability, ESG Reporting and Disclosure, Business, Sustainable Finance, Consulting, Corporate governance, Product/SaaS ESG domain knowledge: materiality, core ESG KPIs, GHG basics (Scopes 1 3), common frameworks (CSRD/ESRS, ISSB/IFRS, GRI, CDP, PCAF/financed emissions, PRB) and familiarity with GCC disclosures
• Knowledge in one or more of the following fields is an asset: ESG reporting, investor relations, governance, risk management, sustainable development, sustainable finance, internal audit, data management, change management, systems thinking; SASB Fundamentals of Sustainability Accounting (FSA) Credential an asset
• Proficiency in Google suite (Gmail, Drive, Slides, Sheets, Forms) and Microsoft Office, specifically strong Excel skills
• Data driven, detail oriented; Attention to customer satisfaction; Keen analytical thinking; Excellent verbal and written communication skills; proficiency in Arabic an asset; Raises risks and blockers early Ability to distill large amounts of information into shareable insights; Continuous learning mindset (professional curiosity); Strong work ethics, high standards of quality; Can work both independently and collaboratively in a fast-paced environment.