Entry-Level Guest Concierge - Luxury Hotel Abu Dhabi

GulfSea Services; Abu Dhabi; On-site; AED 17,000 - 21,000; Full time

Job summary

GulfSea Services in Abu Dhabi is seeking a Guest Services Coordinator to deliver exceptional service at the hotel concierge desk. The role is ideal for someone starting in hospitality, with strong English communication and a passion for guest satisfaction.

Responsibilities include greeting guests, making reservations, handling inquiries, and coordinating with departments to ensure seamless service. Ownership of guest feedback and training of new staff are also part of the role.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Fluent in English, both written and spoken.
• Strong customer service mindset with guest focus.
• Able to multitask and stay organized.
• Independent and collaborative teamwork.

Responsibilities

• Greet guests and provide information on hotel facilities.
• Make reservations for restaurants, spa, and activities.
• Handle inquiries and resolve issues professionally.
• Know local attractions and assist with travel plans.
• Coordinate with departments to ensure seamless service.
• Assist in training new concierge staff.
• Manage guest feedback and take corrective action.

Skills

Customer service

English communication

Organizational skills

Teamwork

Flexible hours

Education

Bachelor's degree in Hospitality Management

Job description

GulfSea Services in Abu Dhabi is seeking a Guest Services Coordinator to deliver exceptional service at the hotel concierge desk. The role is ideal for someone starting in hospitality, with strong English communication and a passion for guest satisfaction.

Responsibilities include greeting guests, making reservations, handling inquiries, and coordinating with departments to ensure seamless service. Ownership of guest feedback and training of new staff are also part of the role.