Guest Services Coordinator - Concierge (Abu Dhabi, UAE)

GulfSea Services; Abu Dhabi; On-site; AED 17,000 - 21,000; Full time

Job summary

GulfSea Services in Abu Dhabi is seeking a Guest Services Coordinator to deliver exceptional service at the hotel concierge desk. The role is ideal for someone starting in hospitality, with strong English communication and a passion for guest satisfaction.

Responsibilities include greeting guests, making reservations, handling inquiries, and coordinating with departments to ensure seamless service. Ownership of guest feedback and training of new staff are also part of the role.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Fluent in English, both written and spoken.
• Strong customer service mindset with guest focus.
• Able to multitask and stay organized.
• Independent and collaborative teamwork.

Responsibilities

• Greet guests and provide information on hotel facilities.
• Make reservations for restaurants, spa, and activities.
• Handle inquiries and resolve issues professionally.
• Know local attractions and assist with travel plans.
• Coordinate with departments to ensure seamless service.
• Assist in training new concierge staff.
• Manage guest feedback and take corrective action.

Skills

Customer service

English communication

Organizational skills

Teamwork

Flexible hours

Education

Bachelor's degree in Hospitality Management

Job description

The Guest Services Coordinator will be responsible for providing exceptional customer service and managing the day-to-day operations of the concierge desk at a luxury hotel in Abu Dhabi. This position is ideal for a Pakistani national with excellent English communication skills who is looking for an entry-level role in the hospitality industry.

Key Responsibilities

• Greet guests upon arrival and provide them with information about hotel facilities and services
• Make reservations for restaurants, spa treatments, and other activities as requested by guests
• Handle guest inquiries, complaints, and special requests in a professional and timely manner
• Maintain a comprehensive knowledge of local attractions, events, and transportation options to assist guests with their travel plans
• Coordinate with other departments to ensure seamless service delivery to guests
• Manage guest feedback and take necessary actions to address any concerns or issues
• Assist in training new concierge staff members

Requirements

• Bachelor's degree in Hospitality Management or related field preferred
• Fluent in English (both written and spoken)
• Excellent customer service skills with the ability to anticipate guest needs
• Strong organizational and multitasking abilities
• Proven ability to work independently as well as part of a team
• Ability to work flexible hours including weekends and holidays
• Prior experience in a customer-facing role is an advantage but not required

Salary: AED 1700 per month

Note: This position does not include accommodation. Candidates must have their own visa to work in Abu Dhabi.