Enterprise Customer Success Manager

Remotedxb; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

Parkade is seeking a seasoned Customer Success Manager to drive growth and retention for its enterprise B2B SaaS platform. You will manage multi-site deployments, own ARR $500K+, and partner with executives to ensure client ROI. Occasional travel to client meetings and conferences is expected.

Responsibilities include leading quarterly business reviews, synthesizing feedback for product innovation, and ensuring high levels of customer satisfaction and retention across portfolios.

Qualifications

• 5+ years in enterprise B2B SaaS customer success with portfolio ownership of $500K+ ARR.
• Experience with property management or PropTech is a plus.
• Proven track record driving net revenue retention above 110%.
• Experience with executive relationship management at Director/VP level.
• Experience with implementation and onboarding for multi-site software deployments.

Responsibilities

• Drive account growth and revenue expansion by identifying opportunities within existing accounts.
• Own retention and customer delight by monitoring account health and addressing churn risk.
• Develop quarterly business reviews and success plans to demonstrate ROI through metrics and best practices.
• Serve as the voice of the customer to drive product innovation from client feedback.
• Travel occasionally for client meetings and conferences.

Skills

Enterprise B2B SaaS

Account management

Churn risk management

Executive relationship management

SQL

Low-code platforms (Retool/Airtable)

Education

Bachelor's degree in business/CS

Tools

SQL

Retool

Airtable

Job description

About the Company

Parkade is a B2B2C SaaS platform that modernizes private parking for apartments, mixed-use, and offices. We help buildings move away from the headaches of stickers, hang tags, and spreadsheets to a fully automated, self-serve app for parking management, enforcement, and customer service.

Responsibilities

• Drive account growth and revenue expansion by identifying opportunities for the sales team within existing accounts
• Own retention and customer delight by monitoring account health and proactively addressing churn risk
• Develop quarterly business reviews and success plans to demonstrate ROI through metrics and best practices
• Serve as the voice of the customer to drive product innovation by synthesizing operational data and client feedback
• Travel occasionally for client meetings and conferences

Requirements

• 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
• Property management or PropTech industry experience
• Proven track record driving net revenue retention above 110%
• Experience with executive relationship management at the Director and VP level
• Experience with implementation and onboarding program management for multi-site software deployments

Preferred Qualifications

• Experience with parking operations, access control systems, or physical asset management platforms
• Working knowledge of SQL and low-code platforms like Retool or Airtable
• Background in residential or commercial property management operations
• Familiarity with mobile app adoption strategies and resident engagement programs